ComplaintsforShort Line Moving Solutions Inc.

• Initial Complaint

  22/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had moved and stored my belongings with this company and they released all my positions to a second party with out contacting me

  

  Business response

  22/09/2023

  Dawn ***** ***** was a storage customer of Shortline Moving Solutions. After a period of time, Dawn stopped paying for her storage bills. We made several attempts to contact her to pay her storage bill. We had past 90 days with no contact made. As indicated in the Warehouseman Lien Act, we were preparing to dispose of Dawn’s storage content. Shortly thereafter, Dawn‘s mother, **** *** ****** contacted us *** ********* **** **** *** ****** ********. **** *** indicated that she would pay for all of the missing storage bills and she would pay to store the content moving forward. At this point we considered **** *** to be the customer as Dawn was unreachable. After several more months of storage, I received a phone call from Bill ******. Bill indicated that he was a family member of **** **** and because she lived in Vancouver, she was unable to get her storage from us. Bill indicated that he would pay for us to move the contents out of storage and deliver it to his garage. We contacted **** *** and asked her to authorize transferring the content over to Bill ** ********* ** *** ******** ***** ********** ****** ******** **** *** ********** ** ** ******* *** ******* ** *****
  Shortly thereafter Dawn resurfaced and contacted us indicating that she was having a issue retrieving her content from her family members. I explained to Dawn that unfortunately she had stopped paying her storage bill and we no longer viewed her as a customer. She would have to contact her mother and Bill to retrieve her content. ** ********* ** *** ******** ****** ****** ****** ******* **** ******* ************ **** **** ** *** * ****** ********* ********* *** *** ***** ******* **********
  Shortline has followed all of the legal requirements indicated in the Warehousemen’s Lien Act and are not involved with the dispute between Dawn and her family. We wish Dawn luck in her in her legal proceedings with her family.

• Initial Complaint

  16/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 2, I hired this company to move a piano to my home. The movers were three hours late, they were disrespectful in my home, the dropped the piano, got it stuck in the doorway, and caused damages to it. I was very upset by their behaviour and by the damage to the piano cabinet and hardware. I complained to the company who refunded the delivery charge. I noticed that my new screen door is damaged at the bottom of the door. I sent photo to the company who said that since it had been 14 days, they will not consider my request for them to repair the door. We only use this door to let the dogs outside, we have not used it to bring other heavy items into the house. The only way that the door could have been damaged is from the piano move. I would like them to pay for the repair of my door. It is a new door and had no damage previously.

  

  Business response

  19/01/2022

  Business Response /* (1000, 5, 2021/12/20) */ Ms. ******* moved a piano with us on Dec.2. Unfortunately, the experience did not meet expectations. Being customer service oriented as we are, we provided Ms.******* compensation in the full amount that she requested. We were notified two weeks later about minor damage to a door frame. As we feel two weeks is sufficient time to look over property and where plenty of scenarios could have transpired between then and now, we unfortunately cannot consider this claim. Consumer Response /* (3000, 7, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) After the movers left my home I did look over the stairs, the walls, the floors and the door frame. This damage is low down on the door and not an obvious pinch point so was not in a place that I inspected. Also, the inside door is closed most of the time as it is winter. The damage is caused by blunt force - it is a break in the material not a scratch. The cost for the part is $35 US plus shipping. This moving experience was absolutely terrible. And now Shortline will not pay for damage caused by their movers. This is how the door was damaged. Two weeks is a relatively short time and I feel that their response is not acceptable. Business Response /* (4000, 12, 2022/01/18) */ Hello and thank you for your follow up. At Shortline we are committed to solving customer service issues in a prompt, timely and fair manner. The customer received beyond reasonable compensation for the deficiencies she brought to our attention the day after the move. However, our position has not changed regarding issues brought to our attention two weeks after the move. Too much time had elapsed between the delivery and this further claim of damage. We hope the customer can understand why this would be an issue. We apologize for the inconvenience caused and happy we were to resolve the original issues promptly and to the customers satisfaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩