ComplaintsforAll Star Karaoke Canadas Karaoke Warehoouse
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Complaint Details
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Initial Complaint
16/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have dealt with this company for many years but I believe a new owner has taken over. I ordered some Karaoke discs from them just this past July and received them, no problem. However, my recent order of 8/31/2021 of three discs totaling $41.37 was not received. Instead I noticed on my credit card statement received later in September had several charges for businesses in Winnipeg, namely **************** . As I live in BC and have not been to Winnipeg recently, I determined that these were fraudulent charges and notified the Credit Card company and had to get a new credit card. I notified this company of the problem ***************************************************************** ***************************************************************** Their explanations for this were unsatisfactory. As I still wanted this merchandise I decided to send them a cheque instead of using credit. This was acknowledged and they stated that the order was now complete and they were shipped on October 20th. As I still haven't received the merchandise and they do not respond to my e-mails and their phone messages are "full", they have cashed my cheque and I still don't have my order.Business response
19/01/2022
Consumer Response /* (2000, 11, 2021/12/16) */ Issue has been resolved as I received my order this week. Thank you for your intervention. Robert ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.