Customer ReviewsforWinnipeg Free Press

Great local coverage. Love Jill Wilson’s Applause column which is always super interesting and informative! Sports section is still my go to for all things Jets and Bombers as well. John Kendle’s weekly newsletter on the various events taking place is an absolute must read each week. Keep up the terrific work……

Thank you so much for your positive feedback.

The customer service and systems are not aligned. Spoke with Winnipeg Free Press agent on October 8 to make a payment overdue on my accountant asked for subscription to be cancelled starting week of October 18. There was no paper delivered on October 9, called again and spoke to Another agent in customer service:
Question: why was the paper not delivered is there a problem? I had made the payment updates to take it to week of October 18.
Answer: the stop was requested due to overdue payment in system before the payment yesterday
Question: but I made the payment and did the setup for an additional week by paying by days for additional days, why was the stop not lifted?
Answer: it will be lifted next Tuesday. That's how our system work
Question: can I get a reference number for this call as the call from yesterday left things half done and the stop was not lifted.
Answer: we cannot give you a reference number but the call is recorded.
Question: how will I reference this conversation when I call back without a reference number.
Answer: I'm sorry, the system does not allow it
Question: in that case I would like to cancel
My service and will like to get a refund as nothing seems to work in your system properly.
Answer: your refund is $11 and some cents but I cannot refund it to you as minimum refund amount is $20. That's how are system works.
Question: are you serious? This is ridiculous as nothing seems to work in your system. What are my options?
Answer: it is not me it is the system, I am sorry but your best option is to continue the paper until the subscription runs out.
Question: Okay, in that case could I get the Saturday paper resent to me?
Answer: I can send it on Tuesday next week but not today as i will have to pay the delivery boy $20 to deliver it today and your balance is less than that.
Question: this is very poor customer service and very poorly setup system. I then repeated to her what she had told me. Is there someone else who can help?
Answer: do you want to speak to another agent and she can talk to you in ********
Question: what do you mean? Did I say I needed translation or are you not able to follow English? How did you think of making this a language or a racial issue.
Answer: happy thanksgiving and she hangs up

I needed to just get the paper delivered as it is the Saturday paper but instead was faced with yet another poor experience call ************************************************************

Good Afternoon
My name is Lucy *******, Director of Sales & Service at the Winnipeg Free Press.
I want to first apologize for the actions of one of our Customer Service Representatives and want to assure you that this is not how we have trained our Representatives to speak to our customers.
After an internal investigation of the call recording and transactions on your account, we have taken disciplinary action with that Customer Service Representative.
I have left a message for you on your voicemail and also sent you an email so that we can speak further on this matter.

Regards,
Lucy *******