ComplaintsforPizza Hotline

• Initial Complaint

  27/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered pizza tonight from pizza hotline as we always do cause its my favorite place to order pizza from and this was the first time that we did not like it . There was something off about the sauce or the meat we cant figure it out but we couldn't eat the pizza due to the taste. It tasted really off like sour or something . I've never had any issues with there food before and we order weekly from there so I'm really disappointed with how our pizza tasted tonight. I'm not one to complain usually but 4 of us tried the pizza and we all said the same thing .

  Business response

  27/11/2023

  Thank you for your feedback regarding your order, we very much appreciate it as we strive for excellence each and every time.

  We are sorry to hear that you did not enjoy our pizza on Sunday Nov 26th, in the future if there is ever an issue with your order please CALL US *** *** **** and one of our customer service reps with assist you in resolving the issue or email us at ************************

  We have placed a credit of $***** on your phone # ***------ to cover a future order. To access this credit, please call *** *** **** and place your order via our Call Center, please be certain to request the credit be applied on your order and the rep will be happy to do so. (the credit is Not available via our website)

  Thanks again for choosing Pizza Hotline!

  Customer response

  27/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jake *******

  Customer response

  28/11/2023

  Hi so when I call pizza hotline to order pizza today they said that there is no money credited to my number and even after I explained the situation they still state that there isn't anything showing on there end ...how can this get fixed so i can order and use my store credit?

  Business response

  28/11/2023

  Hi There,

  Apologies, not certain why the credit was not showing on your file, I have personally confirmed it is there now. Sorry for the inconvenience. We Open at 11am and close at 1am Sun-Thur and 11am til 3am Fri & Sat.

  We look forward to your order.

   

  Thanks again for choosing Pizza Hotline

• Initial Complaint

  14/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Just over a week ago (Nov 4th or 5th) I placed an order. The bill came out to 35$ or so. A driver I knew from before dropped off the product. Everything was great up to that point. I went to offer cash payment, thinking I was handing the driver a $50 bill when instead I gave him a $100 bill. He looked at me funny as I told him I only wanted about $8 change or so. Anyway I still did not realize what I handed him. Some hours later I went to the store hoping to pull out my $100 bill for groceries and realized the pizza error. This past week I sent the company 2 emails on their site...no answer. Help

  Business response

  14/11/2022

  Thanks for reaching out to Pizza Hotline.

  We have records of all our orders, deliveries and drivers.
  

  We have confirmed with the owner or McPhillips and the driver who delivered and handled the transaction with said guest and after reviewing all records and cash-outs that there was no record of a $100 bill in this drivers order, not was this driver over by $50 plus dollars (which would have been the case ) if the driver received $100 bill and the guest provided a $50 tip.

  We are sorry to hear that this guest cannot account for these funds, however they were not provided to our driver.

  Thanks again for choosing Pizza Hotline

   

   
  

  Customer response

  22/11/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  I know that I gave said driver the $100 bill.

  I am an organized person and generally keep good track of my finances.

  
  
  Sincerely,
  
  Mark *******

  Business response

  22/11/2022

  We appreciate your concern, however we have performed a thorough investigation with the location, driver and owner for all delivery sales, and have confirmed no $100 bill was received from any of our drivers.

  Sorry we couldn't be of more assistance.

   

  Sincerely Pizza Hotline

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