ComplaintsforCJ's Mechanical Ltd. and Pool Heater Specialists

• Initial Complaint

  06/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I want to file a complaint with CJ'S Mechanical Ltd. I started dealing with this complaint back in early September of this year. went with this Jack ****** as he had S&I my daughters new furnace & AC, also my brother-in-laws. He came out on Sept., 13/23 with a piece of paper, with his writing, with amounts of 2 different companies for a new furnace & AC. I chose the ******* products, as that was what was in my original furnace. * **** *** ******* ** giving him cash, which I do have a witness to verify it. He did this installation on Sunday the 17. There was no discussion of travel costs of any emergency. He has charged me for materials his installer installed, filters he did not ask about, as he said my son told him to put it on my bill. I did not know nor agree about this until later. I have paid this man in FULL, he has not provided me with a final invoice with a complete breakdown of original costs of products, extra materials, labor, & taxes, all monies paid, including the cash. Every time I call his office, I get an answering machine. I left a message on this machine on Sat. Nov. 5/23. No reply. I( need this receipt as it will be applied to my husbands estate for reimbursement. He also claims he has a signed contract, which he will not provide a copy. ****** ***** ********** *******

  

  Business response

  07/11/2023

  REGARGING THIS CUSTOMER COMPLAINT. THIS WORK WAS DONE FOR A BUSINESS.  THE JOB WAS MANAGED BY *** ** ******* *********** IN WPG. OUR CONTACT AT ******* ** ****. WE DIDNT EVEN KNOW WHAT THE CUSTOMERS LAST NAME WAS. WE JUST HAD THERE FIRST NAME MARGARET ON FILE.  THANK YOU FOR YOUR TIME IN THIS MATTER. JACK AND C J  

  Customer response

  07/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  * ***** **** **** **** **** ***** ** *****. There was a installation back1992,I think, not quite sure, as that was over 30 years ago. My husband passed away this past April. This fellow knew this* ** **** ***** **** *** ******* ****** ******* * * ******* As I mentioned to you, I use a magnifying glass to see some things. ** *** ******* *** ** *** ****** **** ** ** **** **** **** * *** ****** **** ****. * *** **** ******* **** ** ******** * *** **** **** **** ******** **** **** **** * ****** ******* **** ** ** ****** He also knew my full name, as I have an invoice dated Nov. 15/23 with my receipt for ****** ****. I do not accept this response at all.  ***** **** *******

  Sincerely,
  
  Margret ********

  

  Business response

  07/11/2023

  OPS I APOLOGIZE,  I HAVE YOU MIXED UP WITH ANOTHER CUSTOMER. WE HAVE AT LEAST 50 JOBS GOING ON AT ONE TIME AND A MIX -UP IS EASY TO DO.   WHEN YOU GOT YOUR PROPOSAL YOU KNEW EXACTLY WHAT YOU WERE GETTING. OUR EQUIPMENT WAS A UPFRONT PRICING WAS VERY COMPETITIVE WITH JOBS OUT OF TOWN AND JOBS THAT ARE DONE IN A EMERGENCY. I EXPLAINED EVERYTHING TO YOU INCLUDING THE EXTRA PUMP AND EXTRA CHARGES FOR INSTALLATION ON A SUNDAY. **** * ******* ** **** *** *** *********  *** **** ** *** ***** ***** * ***** ** ******** ** *** **** ********. WE BOTH AGREED THAT THE NEXT AVAILABLE DATE WAS SEPTEMBER 13/23  YOU COMMENTED THAT WAS PERFECT. AT THAT TIME I MENTIONED THAT THE PRICE WOULD BE MORE AND YOU SAID GO AHEAD AS YOU NEED THE HEAT.  ALSO WHEN YOU STOPPED PAYMENT ON YOUR C CARD AT A AGREED DATE  UNKNOWN TO US THE C CARD WAS DECLINED.THEREFORE IT PUT A STOP TO SENDING OUT YOUR FINAL RECEIPT FROM BEEN SENT OUT TO YOU.   **** * **** *** ********  ****** **** 

  Customer response

  08/11/2023

   
  Complaint: ********
  
  I am rejecting this response because:. There was never  a proposal, only  a piece o paper with his handwritten numbers,  no  talk about a pump, no discussion of an emergency,, no out of town travel time The only real discussion was about my hot water tank, which I said that it would have to wait.  He was very unprofessional when he texted a message to my daughter that had nothing to do with this job. Please note the date that he mentioned for THE NEXT AVAILABLE WAS SEPT. 13, the job was done on the 17 of Sept. He still has not provided me with a final invoice,  copy of the contract, or any warranty papers. I also mentioned to him that I require all this information so I can submit it to my husbands estate. I do not understand why he cannot produce what I am asking for, he has been paid in full, with extra charges,
  
  Sincerely,
  
  Margret ********

  

  Business response

  12/12/2023

  ********* ******** *** *** ********. HOME SQUARE FOOTAGE IS 2013.  FIRSTLY THANK YOU FOR YOUR LETTER DATED NOVEMBER 30/2023. I WAS TAKEN ABACK WHEN I RECIEVED IT.  THERE IS A PERMIT TAKEN OUT AS THIS TIME OF YEAR IT TAKES TIME TO GET THE PERMITS RETURNED TO US. THE PERMIT NUMBER IS *******. FOR THE PAST 52 YEARS I HAVE BEEN IN BUSNISS AND CURRENTLY HOLD 9 RED SEALS. WE SHOULD BE ABLE TO NAVIGATE THIS REQUEST SO THAT YOU FULLY UNDERSTAND THE CHAIN OF EVENTS.*** **** ** *** ******** ********* *** *** ***** *********  ******* *** ** *** ********* *** *** **** **** *** ******** ******* **** ***** *** *** *** **** ** **** ***** *** * *** ***** ******* **** *** *** *** ******* *** ** **** **** ***** **** *** ****** ** ** ********* * *** **** ********. **** *** ******* ******** *********  * *** *** ***** ******* *** ******* *** ***** ** ** *** * ******** ** ******* ***** **** ** ******* ****** *** ** ***** **** *** * *** ****** ** *** *** ** *** ***** *** ****** *** * **** ************ ** WHEN MARGARET CALLED WITH NO HEAT I CAME OVER WITH IN A DAY TO HELP OUT.I WAS HAPPY TO HELP OUT.I KNEW THAT SHE WAS GOING THROUGH A LOT SO I TOLD HER TO TAKE PLENTY OF TIME AND I WON'T BE RUSHING HER IN ANY WAY. I DON'T KNOW WHY SHE JUST DIDN'T CALL ANOTHER COMPANY TO DO HER UPGRADE WHEN SHE HAD LOST MY NUMBER.I INSTALLED ALL THE EQUIPMENT OVER 30 YEARS AGO AND I HAVE A RECORD OF THE EXACT SIZES. THE EXISTING AC WAS 2.5TON AND WE REPLACED IT WITH THE SAME SIZE BUT WAY MORE EFFICIENT.WHEN I ARRIVED AT THE HOUSE IN THE COUNTRY SOMEONE HAD ANSWERED THE DOOR.**** * *** **** *** ***** ******** *** ** *** ***** ***** *** ********** **** *** *** **** *** **** **** ** ***** *** ****** *** **** ** *** ***** *** *** **** *** *****.I SHOWED HER THE CONTRACT AND SHE USED A MAGNIFING GLASS TO READ AND SIGN IT.SHE GAVE HER APPROVAL AND SHE ASKED IF WE COULD COME AS SOON AS POSSIBLE THE DO THE UPGRADE.WE ONLY HAD SUNDAY OPEN ON THE 17 TH OF THE MONTH. I EXPLAINED IT WOULD BE MORE AS OUR STAFF WILL HAVE TO CHARGE OVERTIME.SHE SAID OK NO PROBLEM. WE GAVE HER TIME TO PAY.WHEN THE FINAL PAYMENT WAS DUE AT THE END OF THE MONTH. WE GAVE HER NOTICE THAT THE FINAL PAYMENT WILL BE GOING ON THE **** IN 3 DAYS AS AGREED. THERE WAS NO COMMENT. SO THE C CARD WAS DECLINED. THIS STOPPAGE OF PAYMENT DELAYED THE MAIL OUT OF THE FINAL PAPERWORK. WE RETURNED TO CHECK OUT THE FURNACE OPERATION AS MARGARET SAID THERE WAS NOT ENOUGH HEAT. WE CHECKED THE THERMOSTAT AND FOUND IT WAS WORKING PROPERLY.WHAT WE FOUND IS THAT THE EXISTING ELECTRONIC AIR CLEANER AND PRE FILTERS PLUGGED SOLID CAUSING THE FURNACE TO STARVE FOR CAUSING LITTLE HEAT IN THE HOUSE. WE CLEANED THE PRE FILTERS AND THE CELLS AND AFTER THAT THERE WAS LOTS OF HEAT. YOU COMMENTED THAT 15.4 DEGREES WAS ENOUGH TO HEAT A HOUSE. I DONT KNOW ANYONE THAT WOULD TRY TO SLEEP IN THIS COLD TEMPERTURE. THIS 80 MBH FURNACE WILL ALSO HEAT A 2200-2300 SQUARE FT 2 STOREY HOUSE. THIS HOUSE IS A BUNGALOW AND THE SIZE IS 2013 SQ. FT.  SOMEONE DIDN'T DO THERE HOMEWORK. WE HAD ON ORDER A NEW AC COVER AND A EXISTING SWITCH FOR THE AC SHUT OFF. THE SWITCH IS EXISTING AND NOTHING TO DO WITH THE INSTALL. WE WERE GOING TO REPLACE IT AT NO CHARGE. * *** ** *** ***** *** ******** *** ***** ******* * *** **** *** ******* * **** *** ** *** ** * **** **** ****** *** **** *** *** ****** **** ** * ************ **** **** **** **** ****** **** ****** **********

• Initial Complaint

  16/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had contacted CJ'S Mechanical on May 26th to have my water pump replaced and my heat pump diagnosed. I received a reply the next day asking for pictures of the equipment as well as a phone call from Jack. Jack called me on May 28th to discuss pricing for the water pump and diag of the heat pump for my above ground pool. We agreed on $*** plus taxes. May 30th the tech came and installed the water pump and when asked what was wrong with the heat pump I was told it was working. I was puzzled as it stopped working last fall but thought they're pros so I was quite pleased. A couple days go by and the heater isn't working so I emailed the company and was told it was working when they left so too bad. I have included the emails from this point on for reference. They stopped replying June 5th. I then sent another email June 12th and was told this us first time they're hearing of an issue of the heat pump and said that I only paid $** extra so they would refund me that. I wasn't happy so I continued to ask them to come and do a proper diagnosis and was told I would have to pay for 1 hour diag($******) in advance via etransfer and they would be at my house by 9am June 15th. At 9:30am I emailed asking where they are an was told they needed an additional $****** because it's a 2 hour job. I refused to pay the additional amount and asked for a refund of the first ***. At this point I'm also trying to reach the company via text and was told I don't have a service call on file and they don't accept etransfers so it must be a different company. I still haven't had anyone return my call only texts with "sorry not our fault". I just want them to come out look at my heat pump and charge me for the time it takes to fix and any parts needed. Hopefully thus can get resolved quickly.

  

  Business response

  18/06/2023

  GOOD DAY , AS EXPLAINED ON THE PHONE THAT OUR COMPANY IS NOT SET UP FOR E TRANSFER AND THAT IS WHY AS I EXPLAINED WE DIDNT BOOK OR RECIEVE ANY MONEY FROM YOU. AS EXPLAINED THAT I REPLIED WITH MY PHONE THAT REGARDING THE FIRST VISIT WE HAD REPLACED YOUR POOL PUMP THAT THE COSTS WERE ***. AND WE WOULD JUST ROUND THE TOTAL PRICE TO ***. THIS GAVE US **. TO CHECK OUT THE HEAT PUMP AT THE SAME TIME. AND AS EXPLAINED WE KNOW FOR SURE THAT THE HEATPUMP WAS WORKING AS THERE IS A TIME DELAY BUILT IN FOR THE COMPRESSOR TO START. WE WAITED NOT ONCE BUT TWICE TO SEE IF THE COMPRESSOR WOULD START. THE COMPRESSOR STARTED PROPERLY BOTH TIMES. THEREFOR THAT TELLS US THAT THE HEAT PUMP WAS WORKING PROPERLY. SO SOMETIME AFTER THE PUMP WAS REPLACED THE HEAT PUMP QUIT. AS YOU MENTIONED  THAT THE HEAT PUMP WAS 10 PLUS YEARS OLD  AND COULD BE JUST ABOUT ANY OF THE OLD PARTS FAILING. WE APPRECIATE YOUR BUSINESS AND WILL BE HAPPY TO VISIT ONCE AGAIN FOR OUR NORMAL CHARGE OUT RATE . WE ARE BOOKING INTO THE SECOND WEEK IN JULY NOW. SO YOU WERE DEALING WITH ANOTHER COMPANY THAT TAKES E TRANSFER AS WE ARN'T SET UP FOR E TRANSFER YET. THANKS AND HAVE A NICE DAY.  JACK AND C J 

  Customer response

  19/06/2023

   
  Complaint: ********
  
  I am rejecting this response because: ** *** *** *** **** *** ****** ******** it was your company email address that had asked me to send the etransfer. I'm not dealing with any other companies. My original inquiry was to fix my heat pump and replace my water pump so I'm confused why you would only put $** towards it?
  
  Sincerely,
  
  Karl ***********

  

  Business response

  19/06/2023

  HI  I CAN SEE WHY YOU ARE REJECTING THE COMMENT.  LIKE I MENTIONED OUR COMPANY IS NOT SET UP FOR ETRANSFER AND WE NEVER HAVE. ALSO WE NEVER ASK FOR A PAYMENT UP FRONT. SO UNFORTUNATELY YOU GOT HACKED AND THIS IS NOTHING WE HAVE CONTROL OVER. AS FOR ONLY CHARGING ** DOLLARS EXTRA TO START UP THE HEAT PUMP. THIS WAS AGREED BY YOU BEFORE WE STARTED THE PUMP JOB. THANKS 

• Initial Complaint

  21/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a ******** 2.5 ton air conditioner March 6th, 2014 from CJ's Mechanical. It was a good conditioner up to last year in the summer when it stopped producing cold air. Up to that date we had regular service done when needed, but not from CJ's Mechanical. This was done from the company we had install our furnace. On CJ's Mechanical's invoice, Jack stated in writing, the AC came with a 10 year parts and labour included. No hassle warranty also included. Jack did not include a manual for the AC, or any instructions on the terms of the warranty. When I contacted Jack in 2021, he said because I didn't get a yearly maintenance with him, I was out of luck. A no Hassel warranty means just that, no hassle. I wanted to continue a conversation with him to see if we could come to a mutual agreement that suited us both, however after over 40 phone calls to his company, I could never talk to him, or have him return any of my messages. I had a friend who called him, and they answered right away. I called 5 minutes after that, no answer. I have all my phone records to support this. ******************************************************************************************************************************************************************************************************************************************* To me, purchasing the warranty was the deciding factor when going with their company. **************************************************************************** ***************************************************************************************************** I would like the company to come out and fix the AC unit as promised.

  

  Business response

  11/05/2022

  Business Response /* (1000, 10, 2022/04/19) */ HELLO, WE DID A A/C INSTALLATION FOR THIS CUSTOMER CLOSE TO NINE YEARS AGO. HE HAD CALLED TELLING ME THAT HIS A/C WASN'T WORKING PROPERLY. I OFFERED HIM OUR SERVICE AND HE TURNED IT DOWN SAYING THAT HE PREFERRED TO CALL ANOTHER COMPANY (NOT CJ'S MECHANICAL ) THEY PROVIDED A ESTIMATE ON THE REPAIRS. OUR WARRANTY COVERS 10 YEAR PARTS AND LABOUR PROVIDING THAT THERE IS PROOF OF SERVICE AND PREVENTIVE MAINTENACE ONCE A YEAR AT A MINIMUM. THIS IS IDENTICAL TO THE MANUFACTORS WARRANTY. KEEP IN MIND A TUNE-UP COULD PREVENT UNEXPECTED A/C BREAKDOWN (AND MAJOR HEADACHES) LATER. WE HAVE REQUESTED THE SERVICE RECORDS AND TO DATE HAVE NOT RECIEVED ANY EVEN THOUGH HE HAD CALLED ANOTHER COMPANY,AND IS AGAINST OUR COMPANY POLICY. *************************************************************************************************************************************************************************************************************************************************************************************************

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