ComplaintsforBirchwood Chevrolet Buick GMC
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Complaint Details
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Initial Complaint
15/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had put down a reservation fee on a vehicle which I had been told was refundable. I contacted the dealership looking to recieve said refund as I no longer intended to purchase the vehicle. They only returned my calls after I contacted the manager who assured me a cheque was in the mail containing my refund. That was 9 days ago.Business response
19/09/2023
There was a processing error on our end, and the deposit has been refunded. We apologize for the inconvenience, and the delay.Customer response
19/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
Colin ****Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This is Donna ********** I am having trouble with Birchwood motors, the van I bought is making a noise in the back constantly. I took it back to get serviced but this was of no help seems they are giving me the run around paid for extended warranty two years, this didn't help. I cannot receive any service on a Chevy Equinox I bought from Birchwood Motors in Winnipeg MB. I got a 2 years extended warranty and I am told I cannot receive any services for the Equinox.Business response
03/06/2022
Business Response /* (1000, 8, 2022/05/20) */ The Customer (Donna) has already called the dealership on May 19th and it appears everything is back on track. The Dealership has not had a chance to diagnose the concerns yet. Customer came to Birchwood Chevrolet Buick GMC (the Dealership) the week of May 9th-23th, vehicle was checked into service and the Customer was taken to ********** for a rental. As per **********, the Customer's friend was acting rude, belligerent and aggressive and customer was denied a rental. Customer came back to dealership where the friend acted in similar manner towards employees at the dealership. Customer asked for their vehicle back before diagnostic could be complete and left. Never had the customer been refused service, never had the customer been told they have to pay for repairs other than their extended warranty deductible. The customer left on their own accord. The Dealership has been in communication since, on May 19th. The Customer now has a time of 10:00 on May 20th to have concerns properly diagnosed. It has been explained/reminded that rental company refuses to do business with the customer and so a rental vehicle cannot be provided. Customer is okay with this. The customer has been explained that there is a deductible on the extended warranty of $100 per Repair Order, of which the dealership will pay half as per the Warranty contract. Customer has said they are okay with this. The Dealership hopes this matter will be resolved today, May 20th. The vehicle may or may not need parts ordered to complete the repair, at which the customer may need to return for the repair to be completed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.