ComplaintsforVickar Automotive Group

• Initial Complaint

  27/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb 22,2024 I purchased a used truck saftied and warrantied for 5000k I since have put on 2900km since purchase. After the purchase, it was immediately noticed that a mirror was smashed and it had managed to go un noticed during the safety. Vickar made arrangements and had the problem resolved. About 1.5 months later it was discovered that the truck was leaking a fluid from a damaged line, also missed on the inspection. This repair took just over 3 weeks, during which time Vickar had the truck as it was advised not to drive the truck and risk further damage. No loaner vehicle could be provided until the last 4 days, leaving me to rent one on my own as they were unable to provide and said they’re not obligated to do so. When I knew a date I would get back my truck I made an appointment at another dealer to have the oil changed as well as a condition inspection, $***. During the inspection it was discovered the rear wheels were damaged on the insides with 1 worn right down to the metal belt and a road hazard. Another item missed on the safety inspection prior to sale. Because the tire was damaged beyond repair I immediately had them replaced with new ones. $****** I have since left messages with a service manager and customer service for days and have not received a call back. I do not believe this vehicle was inspected properly ** ** *** ***** ** *****  I'd like to have this truck inspected by a 3rd party with Vickar covering any and all repairs for it to be road worthy as well as a full refund for the tires that I had to pay for.

  

  Business response

  27/06/2024

  Hi Richard, 

  My name is Ryan ******* and I'm the service manager here. I received your voicemail yesterday and read through your concerns, thank you for reaching out. 

  A sales manager and I will be reaching out to you by tomorrow at the latest; we'll do our best to come to an amicable resolution and hopefully resolve all of the issues you have been experiencing since the purchase of your vehicle.

  Thank you & talk soon,

  Ryan

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We would like to lodge a complaint for refund ** *** ****** ******** **** from Vickar Ford Dealership, 2000 Main Street. The Dealer Principle reported to us is Stephen ******/Vickar Auto Group for that Dealership and the VP for that dealership is Domenic ****** We had previously been dealing with a lot of their staff but lately particularly Len *****, General Sales Manager. At our last meeting, their staff said that the bill negotiation ** ******** was the best they could do as initially they wanted to charge over $**********
  My dad, Edgar **** is a hearing Disabled 80+ senior on a limited budget to live and has provided consent to me his daughter, ***** **** *o act on his behalf.
  To recap, Vickar Ford has my dad’s 2014 Ford Escape from may long weekend 2023 till March11/2024. We paid the bill for work done ** ********* Our dispute is that upon examination, the vehicle was noted to have significant hail damage during their custody of it and that they were ********* to inform us of the damage /or possible damage while in their possession which we feel was their duty to inform so we could explore options. There were numerous documented opportunities via phone and email when we asked for updates. It was reported in end of March 2024 unknowingly by another staff member that numerous vehicles in their possession during the August 2023 Hailstorm were damaged for it was likely that this was when the damage was sustained. We were never informed to damage and if so, we would have investigated and would have explored with Autopac the extent of the damages and would not have moved forward with the significant repair costs ** ********* Recently, Autopac has assessed the vehicle for over $********* of damage and will write the vehicle off at a value that is barely over the repair bill.
  It is our position that they should have reported any potential damage concerns- for sure significant like over $********* and would have noted this during the numerous hours of labour that they completed and charged us for. **** **** ***** *** ***** *** ** ****** ***** ***** *********** ** *** ** ****** ******* If damage such as windows or damage like collision or something would have happened, we would hope that they would inform the customer, so it is not clear why we were not informed esp. if known damage to numerous vehicles in their lot. We did not know about this or if the vehicle was outside or inside their building so did not think this was a problem.
  ** ***** **** *** ** ******** *** ** ** **** ****** *** ******* *************** ** ** ******* **** ** **** ******** ******** *** *** *** ******** **** ******** ******* *** ******** **** ***** *** **** *** *** ***** ****** ** **** ** *** **** ***** ********* ** **** ******* *********** ** ** ** ******* ******* ****** ** ***** ***** *** ******** ******* ********* ** *************** ***** ***** ***** *** ******** ** ***** ****************** ***** *** ***** ****
  
  
  

  

  Business response

  08/05/2024

  We had informed all guests that had vehicles on the lot that we did sustain hail damage via personalized phone calls. The onus is on the guest to let MPI know that their vehicle was potentially damaged. We cannot initialize the claim on their behalf and as well we could not add the damage to the service bill they already had. We had discounted the original service bill significantly from $******** to $******* to help the guest out. As a sign of good faith we will offer another $****** off on their next bill of over $********

  Customer response

  16/05/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Hello we reject this explanation and their offer. My dad is 80% deaf/hearing so I have been his representative during our involvement with them over 10 month period. I was not alerted over hail damage sustained in their lot via phone or in the frequent email contacts I had with them asking about the updates on their involvement following the storm. They said they were exploring all alternatives and hail damage was  not reported to me. I would have explored this as a viable option to completing the $***** of work repairs they wanted and extra inconvenience and costs added on to an extra 7months we went without a Car   When they completed work and returned the vehicle and we had paid the bill we noted the significant damage   We made Autopac claim and they are writing off vehicle but not willing to pay all costs from the entire bill   Autopac estimated over ***** damage to entire vehicle.  I questioned an employee working there following who told me they had sustained numerous vehicles that were damaged in August storm 

  They did not inform us of hail damage or offer alternative to going to Autopac before trying to charge us over $***** and finally before taking our $**** which we never would have done those repair without consulting Autopac for options 

  In addition please ask for documented evidence that we discussed hail damage sustained in their lot while they had care and custody of our SUV 

  
  
  Sincerely,
  
  Edgar ****

  

  Business response

  16/05/2024

  I apologize and am sorry you disagree. thank you for your time and please let us know if there is anything we can help with

  Customer response

  16/05/2024

   
  Complaint: ********
  
  I am rejecting this response because: the Vickar team was not accountable and did not inform us of sustained damage to SUV in their
  Custody and repair time over 10 months. There were other issues with professionalism and accountability **** **** ******** ** *** **** ** **** *********** *** ********* The significant repairs to other parts of car were done needlessly as significant damage to car exceeded value of car and we would have explored this if informed of damage sustained   They had the vehicle for  7months following hailstorm in August and had other vehicles in their lot who had damages so they were not unaware. 
  Sincerely,
  
  Edgar ****

  

  Business response

  23/05/2024

  We cannot speak for MPI and what the value they may or may not have put on the vehicle. As for the repairs they were all obviously needed and heavily discounted considering everything that has transpired. As for not making Mr **** aware of his vehicle being involved in hailstorm, all customer cars on the lot were made aware of including Mr *****. I will say we had full consent to do all the above-mentioned service and that’s exactly what we did. I don’t know why they are suggesting we didn’t tell Mr ****. Our Priority was customer cars. I will also say I believe the vehicle was unsafe to drive without these repairs.

   

  Regards,

  Domenic ***** * **** ********* * ****** ****

• Initial Complaint

  22/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dec 20th 2023 I went in for a recall on my air bag on my 06 ****** ******. The bonus of bringing this in was 4 new winter tires. I was told I would have to pay the mount and balancing fee/ levy and supply fees. I paid 212.29 I noticed after a couple of weeks all four tires were leaking. I was up north working and didn't have the time to bring the vehicle back to the shop. I phoned **** ******** and he said no problem we'll make it right, bring the vehicle back when you can. I put on 145km's total including drive back to the shop in this time span. I couldn't fill the left rear tire, problems with the valve being cracked. I decided to put new brake pads on seeing I had the tire off on drivers side rear. Put on the spare tire to drive to ****** ******. Mar 18th ***** ******** service guy told me I needed all new tire valves. * ***** **** **** ** *******. I paid $157.90 When I arrived home looking at the previous bill I forgot I originally paid 212.29 for a tire switch, total for both visits 370.19 **** ** ********** ** ********** *** * **** ***** * **** *** *** ******* ****** **** ******** *** ***** **** ******* ***** *** ** ***** **** ** *** ******* ** *** **** *** ***** **** ******* *** **** ***** **** *** ******** *** **** ***** ***** ** * ***** * * **** *** ***** **** ** ****** **. When I phoned **** back he said he could give a store creditor or they would send a check in the mail to me. He also agreed that was a high price for a tire swap. A couple weeks after he left me a message saying he was on the fence about the situation. It was difficult to get him on the phone. I left many messages with N/A. Finally, today I spoke with him and he said they were not going to send me any money back. The reason valves were all cracked on three tires. * **** **** **** ** *******. New ones should have been replaced when they switched the tires. **** * ** **** *** ** ******** ********* **** *** ****** * **** ******* ********. I would like my 157.90 paid back from on Mar 18th. ***** ****** ****** ******

  

  Business response

  22/04/2024

  Hi ******,

  My name is **** ******.  I am the General Manager here at ****** ******.  Thank You for taking the time to file a complaint with The Better Business Bureau.

  Upon review, we will not be able to provide a refund for the service you received.  All the tires/rims were sealed properly.  There was a leak coming from the valve stem when you returned.  It was discovered that the valve stem was cracked from the outside.  You admitted to ***** that they were cracked from you removing your hub caps to take the tires off and replace your breaks.  It is not normal practice to replace stems that have nothing wrong with them.  It is standard practice to inspect them and if we noticed a problem with them, we would have recommended that they be replaced and would have had you authorize the work before proceeding to replace them.  This damage was caused after your new tires were mounted and we can't be held liable for it.  If we had caused damage or done something wrong, of course we would take responsibility for it.  However, there is nothing that could have been done differently on our part to have a different result and we certainly did not cause damage to the valve stems. 

  Thank You again for your time and your business.  Have a great day!

  Customer response

  02/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Hi **** ******,

   

  My name is ****** ******. Thank you for your interest and your response. I don't agree with your decision not to reimburse the $157.00.

  All four tires were leaking air after the new tires were installed. The vehicle sat idle in my garage for weeks as I was working up north.

  If the valves were replaced I wouldn't have had this problem. ****** **** **** ******** ******** ***** **** ********* ** ****

  I never touched the passenger side brake pads, just the drivers side was done by myself. Replacing the brake pads has nothing to do with

  the tires leaking air in my opinion. The valve stem could have cracked when I tried to pump up the rear tire, as it had gone completely flat.

  That's what I told *****. I told him I had to take of the tire off and put the spare on to get the vehicle to the shop.

   

  * **** **** ************ ** ****** ** * ***** **  ******* *** ** ***** ** ** ******* **** *** ****** **** ********* **** **** * ******* *** ******* *** ***** **** ******** *** *** ****** ** *** ******* 

   

  I fail to see how all the tire valves leaking is my fault. Why weren't they checked for leaks before it left your shop?

  I don't agree with your explanation and still want my $157.00 back.

   

  Sincerely,

   

  ****** ******

   

  
  
  
  

  

  Business response

  02/05/2024

  Hi ******,

  There is a 3 month gap between when you originally brought the vehicle in and when you brought it back a second time for the tires leaking.  I understand you were away and not driving the vehicle but you also did work yourself on the vehicle in-between these two work orders being opened with us.  We only replaced 3 valve stems, not all 4 on the second work order.  The damage on the valve stems were physical damage from the outside not from wear and tear over time.  Our certified technicians inspect all mount and balanced tires before putting them back on the vehicle to ensure they are sealed properly and the tires have no leaks.  The technician would have noticed 3 leaking valve stems when he sprayed soapy water on the tires inspecting them.  We can't accept liability for the valve stems leaking.  Our team did nothing wrong and there is nothing we could have done differently.  All processes and procedures were followed and no damage was caused to the tires from us.

  I've pulled your entire service and sales history to determine if there is some good-will that could be offered but you did not purchase the vehicle here and you do not service the vehicle here, regularly.  So, I have no good will to offer.

  We will not offer you a refund as requested.

  Sincerely

  **** ******

• Initial Complaint

  15/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing a formal complaint against Vickar Ford Dealership located at 2000 Main St. My complaint is regarding a $**** deposit I made towards a truck that I no longer was able to finance. I've tried multiple multiple times to try get my money back. They said within 5 working days I would get a cheque, it's over a month and counting. When I call, all they say is, it's out of my hands, the *** guys upstairs at the top handle it *** ******** **** **** * *** ******* ***** * **** **** **** ****** ** ** **** * ******* ** **** ***** ***** ******* * ****** *** ** ***** **** ***** 

  

  Business response

  15/04/2024

  Customer was called many occasions to arrange pick up and no answer. Check is ready for pick up

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have an old car and the transmission is broken. When we go to the shop they said 3k to fix the car so we decide to get a new car. I find on Facebook when I call him I said our credit history is to low so we don't know if we are approved. We try to approve and  next day the dealer call us said we are approved. We go to the dealer. I said I have 4 kids and we need a big car like 7 seater but the dealer said that the bank only give this Mitsubishi eclipse just only 5 seater.  Only this car approve to us so we don' t know anything and he said what are we waiting for because our credit score so low so only this car the bank give to us. He never give us a choice so we get this car because we think only this approved to us.. When we go home and pick up my kids its so hard *** ****** ******* ** * **** *** ** *** ***** * **** ****** *** ** ****** *** **** When I go to ** and ask what the dealer told us that only this car are approve to us they said they give us a loan and they don't care what kind of car we get that's why now I'm here to complain and I want to change our car in 7 seater for my kids safety..

  

  Business response

  02/01/2024

  I didn't deal with the customer personally.. but we delivered this vehicle on the 8th of December.. and the customer signed the paper work willingly.. and understood that their credit had issues so they wouldn't qualify for a more expensive vehicle.. and they also understood that once they re-establish their credit they could trade in for a bigger vehicle.. the customer had also taken the vehicle for a test drive and knew that the vehicle was a 5 seater.. NOT a 7 seater... we didn't force the customer into the vehicle.. 

  Customer response

  03/01/2024

   
  Complaint: ********
  
  I am rejecting this response because: 

    I Rhoda ******* reject that what the Vickar said. First when I deal to Darnel ***** I said I have 4 kids so we want 7 seater van. When he said we are approved he said only that car the ** approve to us.. but when I go to ** they said they don't care what kind of car we get.so how come Darnel said to us that only that car approve to us when the ** said they don't care.. ****** *** ** **** *** *** ****** ** ********* *** ** ***** ** *** ** ***. you deliver because we said when you pick us its ok bring a big car because we will bring our kids you are the one who suggest us to bring the car to our home...we cannot wait 6 months to wait the 7 seater car its danger to my kids.. like you said to build my credit but I'm approved in *********.like the ** said in that amount don't have the 7 seater..so disappointment ******* ** *** **** ******** we believe you.. we trust you.. you. Like you said you post on Facebook you help us if its true you help us the first time we go there you find the car that fit to us and the budget also.. and we said also our credit score are so low.. if its true you help us you give time to me and my husband talk you know that they my husband don't want because its 5 seater and the bi weekly very high but you push to us. and you said what are we waiting we are approve we are lucky because of our credit score so low.. you didn't help us you know because if we wait the 6 months like the ** said we never build our credit we lost a lot of money. Because in 6 months the value of the car becomes lower..

  
  
  Sincerely,
  
  Rhoda *******

  

  Business response

  03/01/2024

  Hi Rhoda, 

  Darnell tried to reach out to you yesterday and didn't get a response.. when would you like to come to the dealership to discuss further.. I will personally meet with you and see if we can resolve the issue. 

   

  Thank you 

   

   

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Vickar Ford Dealership located at 2000 Main St.. My complaint is in regard to ongoing issues with my vehicle, which have persisted for the past three months. Despite multiple interactions with the dealership, I have not received a satisfactory resolution. Late June,I initially brought my vehicle to Vickar Ford Dealership due to an issue that was found when we were replacing tires and my father in law saw the problem. At that time, it was discovered that the steering rack and two thyrods were not okay. These issues were concerning, especially since the dealership claimed that the initial issue had already been resolved previously. Since that visit, I have experienced the following challenges in attempting to have these issues addressed: A lot of telephone tag, “looking into it” and never calling us back. Us calling them to follow up, and the same run around. *** *** *** **** **** *** ***** ****** ** **** ******* ** *** * ******* This back and forth was atleast 5 times. My family and I are greatly frustrated by the lack of progress and resolution regarding our vehicle, which is under warranty with the dealership. We have made numerous attempts to communicate with Vickar Ford Dealership, but the issues remain unresolved. While waiting for a response, our vehicles suspension has blown out too. I kindly request your assistance in mediating this matter with the dealership to ensure that these long-standing problems are properly addressed, and our vehicle is returned to us in good working condition. We really just need our vehicle to be fixed and to ensure a rental will be given like how it usually goes. We need our car to be in working condition. I appreciate your prompt attention to this matter and your efforts to help us reach a satisfactory resolution. ***** *** *** **** *********** ********** **** ******

  

  Business response

  11/09/2023

  We do not have any record of a Sara ****** in our data base

  Customer response

  18/09/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  The file name should be under either Delano ****** OR Diana ****** ******* 

  ************ ** ************
  
  Sincerely,
  
  Sara ******

  Customer response

  20/09/2023

   
  Complaint: ********
  
  We brought in the vehicle (Grand Cherokee Jeep 2014) and it has been an absolute disaster. Due to the time frame that we were able to bring in the vehicle they are trying to say that our warranty is done and it was up end of August. When in fact we tried to come in WAY before then. They are trying to say to contact ******** next door, and ******** informed us that this dealership simply is trying to but them in the middle. They had to transfer our jeep over there because FORD wasn’t able to receive the parts or whatever the case was.   I need my air suspension, thyrods and steering rack along with whatever was the issue with the vehicle to be fixed. Please. We were speaking to Len ****** as of recently. This whole situation has brought us so much stress it’s not even funny. We are out of a car at the moment and they won’t provide us a rental  As well the shuttle yesterday almost took 2 hours to bring us home. 
  

  Sincerely,
  
  Sara ******

  

  Business response

  20/09/2023

  Chrysler warranty was expired. Responsibility of the issue is that of the customers. Looks like the vehicle was at a Chrysler store 3 months earlier for this issue.

  Customer response

  23/09/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  

  We actually weren’t there 3 months ago, besides MAYBE someone inquiring for a part that we needed FOR THE WARRANTY. Last time we went to Chrysler was actually maybe 1-1.5 year ago for the air suspension due to fords direction. Covered by the warranty and guess what? It went out again and this is why we been trying to get this issue along with other issues to be fixed. And no-one was able to accommodate us. And these are the type of responses we are receiving? ***** ********* Again we attempted to get help from this dealership months before the warranty was going to be done. Absolutely horrible and triggering. 
  Sincerely,
  
  Sara ******

  Customer response

  29/09/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  I want to emphasize how my interactions with the dealership have been deeply distressing and triggering for me. I have tried the best of my ability to be able to communicate with this business and disclose my exact concerns and issues even went there in person. After all of this and with what was going on after trying to get the vehicle in by June, they finally took in the vehicle solely because we showed up. If we didn’t they would have never called us. Now they’re trying to use our warranty expiring (End of August after being promised numerous phone calls back) as an excuse that our parts and everything else won’t be covered, when we tried so hard to get the vehicle in by June. They had mentioned that we brought the vehicle in for repairs at Chrysler 3 months ago which is not true. And also one of the issues that we are facing right now is an issue that should have been fixed by them when we went around 1-1.5 years ago for the air suspension. It’s important for me to convey just how much this situation has affected me on a personal level.

  My intention in raising these issues with the Better Business Bureau was to seek a resolution and ensure that my concerns were heard. It's been difficult for me to navigate this situation, and I genuinely hope we can find a way to move forward and address these issues constructively. Given how they were responding, lack of everything.

  I believe that open and honest communication is key to resolving any challenges, and I am willing to engage in a productive dialogue to find a resolution that is satisfactory for both parties. I had 0 expectations to pay for anything considering I paid extra on top for the warranty that these dealerships sell on top of a vehicle purchase.

  Thank you for taking the time to read this email, and I look forward to discussing this matter further to reach a mutually beneficial solution.

  Sincerely,

  Sara ****** 

  
  
  

  

  Business response

  11/10/2023

  Manufacture warranty has expired

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Service date May 1 2023. Cost of service $******* Took vehicle in for brakes and rear diff seal replacement and oil change, front diff oil change, transfer case oil change and transmission filter and oil change. The brakes were completed no question. The rear diff seal was not done and no indication the oil was changed. No indication the front diff and transfer case oil was completed. The transmission pan and bolts are covered in oil, why would that be if it was removed to replace filter and oil a new casket would have been required to complete that service. I can't believe these services were done. I called and complained no satisfaction. No response from service manager just incomplete answers from service writer.

  

  Business response

  08/05/2023

  Hi Raymond, 

  This is Ryan ******* and I'm the Service Manager here. I assure you with 100% confidence our Red Seal certified GM technicians completed the work on your vehicle while following the highest standards possible. I understand you had some confusion and were concerned that some of the work you paid for was not actually performed. I know you spoke with your service advisor Leo; he told you we are totally transparent and are willing to bring the vehicle back into the shop to show you first-hand how exactly we performed the maintenance/repairs that were done to your vehicle at no charge to you. You Raymond, left a voicemail for Leo on Thursday, May.4th/23 stating " after you inspected the vehicle yourself, you noticed and confirmed that we did in fact complete the work you paid for, and apologized for any trouble you may have caused us.

  I think it's fair to assume there is no longer any further confusion on this matter, and you are satisfied that the work has been completed with the highest industry standards. If you have any further questions or concerns, please feel free to reach out to myself or Leo * ************ *** *** * *** ****

  Respectively,

  Ryan *******

  Customer response

  08/05/2023

   
  Complaint: ********
  
  I am rejecting this response because: I acknowledged the rear diff drain was their but never got an answer why the pinion seal was not replace and had asked Leo specific if it had, he responded with yes and went on to explain the procedure to open the diff case and clean with brake clean, not just flush. Also the transmission housing was covered in oil and the bolts were dripping with oil after a trip of 200 kms. I asked asked about longevity of the fuel pump. Requested a filter change, it didn't happen. If the Tec was red seal why did he not advise a pinion seal replacement when the rear diff was visibly covered in oil ? ******* ******* *** *** ** ** ********* I have been a customer for at least 6 years this has not been a good experience. If Leo had said diff was not done and fuel filter was also forgotten or if the service manager or shop foreman available to speak to me it might have resulted differently. I was very upset when looking under the vehicle and not seeing any bolts removed from drive shaft or diff rear plate, this the call and disbelief any service other than brakes was performed. Thanks
  

  
  
  Sincerely,
  
  June And Raymond *** *******

  

  Business response

  08/05/2023

  Hi Raymond, 

  I think it's best to set up an in-person meeting with myself, Leo and our shop foreman. At the very least, a phone call. I'd like to do whatever I can to make sure you feel satisfied with the work that was performed and the explanation that is provided to you. Whether that means verbally or physically showing you in our shop with the shop foreman present. Neither myself, nor my shop foreman were aware you wanted to speak with us, as you did you not express that to Leo during your conversations with him.

  Please let me know when your available and we will reach out.

  Thank you

  Customer response

  09/05/2023

   
  Complaint* ********
  
  I am rejecting this response because: 

  The business has not acknowledged the fact all the work was not completed. In phone call I told Leo that some of the work was done. The pinion seal was not addressed, and why it was not done. Also the fuel filter was not changed. So far they skip this part of the complaint. **** **** *** * ****

   

  
  
  Sincerely,
  
  June And Raymond *** *******

• Initial Complaint

  21/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 Silverado in August 2021 at the time of purchase the history of the vehicle was not disclosed to me as per the contractual agreement between myself and the dealership. The day I purchased it there was no tail lights, the wiring harness was corroded, the vacuum pump was recalled, the brakes didn't function properly, I brought these concerns to their attention and they fixed these issues. After these were replaced I had to keep returning to the dealership with more and more issues with this vehicle including transmission problems, shavings in the engine oil, interface issues, and engine noise. When I brought these issues to their attention, they didn't address all the issues properly and a few months later after doing my due diligence to ensure that all the maintenance for the extended warranty were met on my part, they refused to fix the engine issues that were causing shavings to go through the engine creating more damage. I took the truck to the dealer for maintenance and they said there was nothing wrong with it and they wouldn't do anymore investigations into why it wasn't functioning properly. The next day on July 12, 2022 on my way to work I made it 2 blocks from home before the engine locked up and the stopped working and all the fluids from the engine leaked out. I towed the truck to Vickar and they refused to help me or serve me anymore. Then I had the truck sent to ********* ****** ** *********, they looked at it and said that the motor had exploded. The truck has been there for over 4 months and they just keep saying there is nothing they can do to help me. They refuse to buy the truck back or trade it for another vehicle at the same value. They won't let me bring them parts to rebuild the engine either. According to extended warranty they are responsible for paying for the tow, and for any parts I source for them, but they won't let me do any of the above things, to get my truck back.

  

  Business response

  21/10/2022

  Thanks for the email. Our GSM Devin is back to the store on October 28th and would be more than happy to sit down with you again to discuss. Thanks and have a great day!

   

  **********

   

  Customer response

  24/10/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  Here is my reply to it, I want nothing to do with Vickar. I just want my money back or my name no longer on this truck and the payments stopped from my account. Its been nothing but a headache and I've had more than enough to last me another 3 years. I attempted to return the truck repeatedly but they refused to do such and only wanted to put me in a new truck more payments and problems. **** ****** ***** ******* ******** * *** **** ******* *** ** ** *** ***** **** **** **** **** ** ***** ********* **** ****** ** **** ** * ******** ***** 

  
  
  Sincerely,
  
  Alex ****

  

  Business response

  25/10/2022

  Hi Alex, thank you for sending us your concerns. I understand that after all the concerns you had with your truck that you do not feel comfortable owning it anymore. Although we wish that every vehicle we help a customer purchase never has any issues, that is a very unrealistic hope. Hence why warranties are available as protection for the consumer.
  

  Unfortunately straight returning your truck is not an option, hence why our staff had discussed the option of trading it in. Trading the truck in on something else is the option to explore if you absolutely want out of your truck. This unfortunately does come with a bit of a cost sometimes when you are so new into a loan. We would be willing to assist you in this process if you want.
  

  I do need you to know, after researching your concerns, that we had looked into all of your service concerns every time the truck was brought in. We had even collected oil samples from your truck and sent them out for testing (to a third party facility). Your oil samples came back cleaner than the oil sample from one of our staff members truck we sent out at the same time (we sent out the staff members sample to compare it to). As discussed before, we had followed GM’s instructions for every concern you had.  Due to there being no problem found, there was nothing else to look into (we can’t just pull an engine apart if there’s nothing leading us to an issue). You are correct that we eventually declined to help you any further. As your constant abuse to our staff will not be tolerated. We understand your frustration, but there had been many conversations with you about your conduct towards our staff members. You did not change the way you spoke to anyone at our dealership, so at the time of your last concern, it was best for us to part ways.
  

  We wish nothing but for you to be able to enjoy your vehicle, and as stated above, would assist in helping you find an alternative vehicle to trade this truck in on if you so choose. Please let us know if you would like to explore the options of trading in the truck for something else. That is what we can offer. Thank you for your time.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract with Vickar Ford in February to get a new factory order truck. I was told they would hold my value of trade in by a representative and even outlined in the signed agreement attached which has the VIN of my trade in. The new truck arrived yesterday and now the sales manager called and said they can't honor the value and quoted it to be $20,000 down than what was originally agreed. On the document they provided us nowhere it says that the value will change or has expiry date **********. The sales manager told us on the phone that this is it, either take it or they can refund our deposit and sell the new truck to someone else. * **** ******** *** ******** **** *** ******** ** ** ** **** ** *** **** ******* ***** ********* **** **** ******** ** **** *** ***** ** ****** Please help us resolve this.

  

  Business response

  09/09/2022

  Handler please call our General Sales Manager Len for clarification. We are here to help

  Customer response

  17/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rushi ****

• Initial Complaint

  07/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  August,19/2022 Date of purchase on a 2017 RVR Mitsubishi @99789 kms at Vickar Ford on Main st. I put 2,000$ for a down payment. Within 24hrs I was driving with my dog when suddenly the car overheated and at that point had to walk all the way back home. Thankfully I wasn’t far at the time and was very frustrated at that point prior to purchasing the vehicle they reassured me that they looked the vehicle over and inspected everything before picking it up. They towed the vehicle and fixed what needed to be fixed. I tried to express my concerns and worries about it happening again and then once again a week after a few more things came up with the vehicle sensors and loss of power. After the second incident I expressed that this vehicle is a lemon and wasn’t wanting it anymore and have major concerns for our winters/months ahead when I have a newborn on the way. All the business has done was address what needed to be fixed but not my main concern on having things break down on my vehicle constantly. I’m wanting to return the vehicle along with my deposit back. Sincerely, Manuel *****

  

  Business response

  07/09/2022

  Mr ***** please call Mr Len ***** our General Sales Manager to discuss your concerns. We will assist you to resolve this situation 

  Customer response

  07/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Manuel *****

   

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and I will contact sales manager to see what transpires. Left a voicemail waiting on a return call.
  
  Sincerely, 
  
  Manuel *****
  
  ***** ***** ** *** ***** ***** *** **** ** ****** *** *** ** **** *****
  ***** ***** *** **** ***** ***** ******* **** *** ***** ******* ********** *** ****** *** * **** *** ********** ** ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩