Business ProfileforMorrell's Vacuum and Appliance Service

We brought our power head vacuum for our central vac to Morelle's Vaccum @ 3050 Portage Ave. on April 19. They kept the vacuum for 4 days, when we didn't receive a call back, we phoned to enquire about our power head. We were told that we picked it up. We explained we did not pick it up and they still had it. They called us back later that day and we picked up the vacuum head. At that time the rep explained that it was the motor and it would be *** for parts plus labour. And suggested we get a new power head. They sold us the same model. After bringing the new head home, we tried using the vacuum head and it did not work. We called Morell's and explained the problem. We were told to hit a reset button on the new power head. It started working. Since they were the same model we tried hitting the reset button on our original power head and it started working. We called Morell's back to ask why they did not suggest that to being with and how we are going to find a solution. The owner (father) ******* ** **** *** **** ***** * ********* **** * ***** ** ******** *** ** *** ******** ********** ****** *** *** ****** ******** ******* ** then hung up ** **. 10 mins later the son called and proceeded to tell me we did not leave the vacuum there and he told us an inspection fee was *****. However, they never mentioned that when we dropped it off or picked it up, just that a new motor would *** plus labour. I tried to explain we did pick it up and that I would filing a complaint **** *** *** *** *** ******** ********** ******. *** *** **** * *** * ***** I offered to get my partner on the phone so we could discuss. However when I asked for a name and phone number, he rattled off a number so quickly and when I asked what the last 4 digits were and his name he hung up. *** ********* ** **** ** ******* ** ******* **** * ***** ***** *** ** *** *** *** *** ********* ********** *******