Business ProfileforJaz Diaz Beauty Spa

-My fiancé and I are from ON & are getting married in NB -I sent *** a 50% deposit ($257.50) in January to secure our Oct 2023 date -It was understood that I would be able to book my makeup trial in the late spring -I emailed them on 7 Mar asking if they would be available around 17/18 May for my trial appt -On 14 March, we agreed to schedule the appt on 17 May -*** posted on Instagram on 4 May that they would be out of office until 18 May -They did not advise me so I emailed asking if our appt was still on for 17 May -They replied saying that they had to fly out of the country for a medical emergency -Although the professional thing to do would have been to reach out to me before posting on social media, I wished her well and we rescheduled my trial appt for the morning of 18 May -They took a microshading course throughout their two weeks away (but told me they were going for a medical emergency?) -On the afternoon of 17 May, they emailed me saying their flight was delayed and they were likely going to miss their connection -Obviously the delayed flight was out of their control, but my time in NB was running out and so I decided to cancel their services for our wedding day and asked for a refund for the deposit since the services were no longer being provided -They emailed me back at 11pm and again at 1:50am saying they did make their connection and would still be able to see me in the morning -At that point I was already sleeping & had already made arrangements with another makeup artist -The best they can do is give me a gift card or wait for another booking before refunding me -The gift card is not of value to me as I live out of province -2 months later, they are not hopeful that they will book the date & it is not likely that I will get refunded -I posted my story as a review on their page to warn others & they have since blocked me on all social media, so I now have to rely on them to contact me if they end up booking the date in order to get my refund