Business ProfileforATR Mechanical Ltd.

I hired ATR Mechanical to install my airexchangers we well as my heat pumps on a new build. I specifically asked for well trained and qualified employees and the owner promised me they were red sealed and knowledgeable. I was given a verbal quote of $3000 for each airexchanger. In the weeks they spend installing the two air exchangers,it was very obvious they had no knowledge of proper installation, my builder had to point out numerous mistakes that had to be fixed,and so I continued to message the owner with these issues. I was getting no response. After getting tired of the many mistakes and mediocre work and lack of communication, I decided to go another route and hire another company to install the heat pumps. I asked ATR mechanical to finish the airexchangers which they started. The owner then had a look at the job, and realized it was mostly installed wrong, and had one of the employees return and tear down all the existing rough in’s and start all over. (One of the two workers was high while working on our house, which is one of the reasons I found another company). I This took many more hours. I am now charged for on the job training and the initial verbal quote went from $3000 to now $4500. My contractor had to go ahead and fix many of this company’s mistakes since they ignored my emails about issues. So now the owner is asking my to pay for their mistakes, after I already paid my contractor to fix them. In total, for installing two heat pumps, the quote said it took 150 Hours and a charge of $10,350. There was no written quote even though I emailed several times asking for it. I have paid $8350, which is even more than the original quote, but now the owner says he will send it to collections. I included pictures of the many mistakes we had to point out during the touch ins, and I have all communication printed. I need help to solve this matter and and advice you can give me would be greatly appreciated! Thanks, ****** ********