Business ProfileforET Mechanical Ltd.

ET Mechanical charged us $20 plus tax, monthly, to be a part of thier 'comfort Club'. With that membership comes two free services. Typically spring/summer and then again fall/winter. Prior to Sept 2023, ET Mechanical failed to contact us for our service call yet continued taking our monthly payment. We didn't know we had to call. They said they would call us. Then in Sept 2023 all confront Club members recieved an email saying they would no longer be contacted for the free service calls. We would have to contact them. From Jan 2023 - Sept 2023, no one called us and we never received our service. ET Mechanical stole approx $180 plus taxes from our family. And, I'm sure we are not the only clients they've done this too. I made a very rude, one sided complaint to ET Mechanical, demanding a call back from the owner, ****, and instead they called my husband and canceled all services and promised to reimburse us the monthly payments for 12 months. No plan is in place and frankly, I don't trust them. The techs coming here were missing the problem and it took them over a year to figure it out. Reoccurring problem, same crap answer, 'there's nothing wrong.' Then by the time the lead tech came and 'found' the problem., our warranty had ended. Of course it did. I feel as if this company does shady work. Over charges for incompetent tech's and then had been stealing money from comfort club clients. What saves them now is an email, from Sept 2023 onward, saying they are not responsible for setting up paid, routine service calls. This is thier saving grace after Sept 2023. But prior, no. There is no saving grace for defrauding Canadians of thier money. Claiming to provide a service and then not meeting thier service requirements. I'm sure they've stolen money this way from others too. An investigation should be made into this matter. Thank You.