ComplaintsforFox Chevrolet Cadillax
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Dear Sir/Madam. I am writing today to complain of the poor service I receive from the FOX CHEVROLET CADILLAC and GM MOTORS. On September 28, 2022 I contacted the dealership with issues with my vehicle, Cadillac Escalade, 2016. I noticed strange sounds from the engine. After vehicle test found issue with one of the valve lifters. I asked to repair it. Few weeks after representative of service department contacted us with notice, that damage more complicated and better choice is full engine replacement, that will cost for us approximately 10K CAD. I accepted to do this repair. Since this time vehicle in the service awaiting for details. During this time we also contacted few times the ******* ****** Canada to ask for support with the issue and did not get any offers except response that vehicle is not on warranty any more. In conclusion I waiting 5 months for the vehicle that I pay financing, insurance and didn’t get even replacement car for this time. Each day I with 3 kids must to find solution to arrive to school, daycare and work and come back home. Also I can’t get my vehicle back since the car is disassembled in the garage. I hereby request to assist with my issue.Customer response
10/03/2023
Please find attached.Business response
31/03/2023
Good afternoon Due to missing components ,******* ****** supply chain is working with supplier on a recovery plan to obtain needed engine. The latest most recent update is that at this point there is enough parts to cover our case. Orders will be reviewed and released on a first in and first out bases we are closely monitoring this with ******* ****** .We should see availability out come in the next couple of weeks
Thank You ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.