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Complaint Details
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Initial Complaint
07/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This is the bill of sale , I also tried to upload the emails I was sent as well as my attempt to try and resolve, as well as the advice I was given from the financial and consumer service commission, . The gentleman in which we paid for the car will not return our calls since the first attempt we made to notify them of our issues , since the time of purchase the vehicle has been in our mechanics door yard un drive able with only 1, 566 km put on it!. They will not honour the agreement he made verbally and stands firm that the implied warranty is not legitimate, in any way. Or any of the other buyer protections I was advised to add in my letter
Business response
18/06/2024
Good morning,
Please note that the applicant actually never actually came in to discuss the matter, but rather her husband did, and at the time he didn't know how many kms was actually put on the vehicle, and didn't have all the details so we offered to have the vehicle brought to our service department so we can further assess the issue. It's important to note that before purchasing the vehicle the customer was offered the opportunity to have it looked over by a technician of their choice, and signed a document waiving that right. With the information we had at the time we offered to pay 50% of the bill without evening knowing actual kms put on the vehicle, and how much it would cost to be exact. With the new information the customer provided I would be willing to have an in person discussion to see if we can do a trade in or something to help the customer as I agree she put less then 2000 kms on the vehicle. Myself or my team will be in contact with the customer within the next few days to discuss options.
Customer response
18/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21818034, and find that this resolution is satisfactory to me.The resolution that I am willing to agree to , is the one in which they agreed to take the vehicle back and we can wait and find another suitable vehicle
Thank you for your help and patience.
********* *******
Initial Complaint
22/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 11/22/2021 I bought a 2017 ******* Tucson VIN # *****************, I was never told that there was a carfax on this vehicle of $9000. If i've would have been told of this I would have never bought the vehicle, the way i found is from another dealer that pulled the report, this to me is unacceptable..Business response
03/05/2022
Please note this matter is resolved. We were able to confirm that his findings were accurate, and though we don’t know how we missed it we definitely want to make it right. After several attempts of giving him equal value to how much he paid we’ve decided to give him even more then he paid to close this matter, and keep him as a happy customer. Please feel free to reach to ***************************** if you require any additional information as he was personally involved with resolving the matter.
Thank you,
Initial Complaint
02/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
we purchased a 2020 ****** tucson in july 2020 but unfortunately the guy that sold us the car no longer works there so there goes all of questions unanswered i have called three times and even asked to have the manager call me but to no avail so this is my complaint we have yet to find out if our car as a guarantee where to go for service and if you have roadside assistance i just want answer to my questions very very bad service from them i just want thm to answer me where to turn if we have problems with the car and also they were notified the following day that we had forgotten our winter mats in our other tucson and they were suppose to look into it still no answerBusiness response
06/12/2021
Good afternoon,Please note that offering the best customer service is always top of mind at Fredericton Mitsubishi, and that this was our focus in this case as well. Here are the facts that I was able to find. The applicant was in contact with our dealership a week after purchasing they’re vehicle regarding the Mats and not a day as noted in the complaint. At the time ***** ***** informed her that he doubts they’d still be there given our reconditioning process, but would check. He was let go shortly after and we were not made aware to contact the clients regarding mats. The next time we heard from the customer she wanted to be refunded for a caa bill cause she had left her spare keys at home. Our manager *** informed her that it was not reasonable to expect that from us given that we provided her with two keys at the time of delivery. She then proceeded to say that the vehicle locked itself and that’s why we should pay for it. Mr ***** also took the time to answer any warranty questions that she had as well. I would also like to note that I personally have not spoken with her but that my managers are all well informed that if there’s ever a reasonable request from a customer to make them happy, and given that I was able to verify she had received two keys I don’t feel it’s reasonable for us to pay to unlock her keys.Hope this helps, and feel free to email me back if you require any additional information.*** ********
General Manager/Managing Partner
Fredericton Mitsubishi
Work: (506)457-1000
Fax: (855)242-2165
Customer response
06/12/2021
I am rejecting this response because:
when the claim for the locked keys it was clearly stated that the second set of keys were in my purse and since the beginning of the pandemic i do not carry my purse so therefore no second set of keys were with us at the moment xperigo has two claims and both claims says paid but i am still waiting for the second cheque and they just are not answering my e-mails thanks
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.