ComplaintsforFredericton Nissan
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Complaint Details
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Initial Complaint
21/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a brand new 2021 Nissan Sentra from Fredericton Nissan in July of 2021, Not long after the purchase, (Under 1,000 km on the odometer), my FOB key started to malfunction. I brought my vehicle in numerous times to have the FOBs reprogramed, batteries replaced and a module replacement. I still have the problems and Nissan Fredericton does not want to fix my car. I even purchased an extended warranty! I sent an email to the General Manager, ***** and he is really an unpleasant person. He does not believe in sevice after sales.Business response
02/07/2022
Good morning. We have tried to help Mr. ***** and have been unable to replicate his concern. Each time he is in he is swearing at the staff and very unpleasant. We understand his frustration but are unwilling to put up with this unacceptable behavior. He has chosen to email back and forth when I have invited him in to resolve this face to face...this is the only way, in my opinion to get this done...he has declined doing that.
Nissan Canada has been contacted by both Fredericton Nissan and Mr. ***** and they were also appalled by his behavior.
My last correspondence with Mr. ***** suggested that he make an appointment to meet with me in person and we could get this issue resolved like professionals. He chooses to email threats that just seem to go on and on. We could have this resolved in a 10 minute meeting.
I and Fredericton Nissan are unwilling to keep this email thread going. It is getting us nowhere.
I am willing to meet with Mr. ***** face to face, in person to get this resolved.
Sincerely,
***** *********,
General Manager,
Fredericton Nissan
Customer response
04/07/2022
I am rejecting this response because:
I has my vehicle not even 1,000 km on the odometre and I started to have issues.
This is an ongoing issue dealing with the General Manger. I sent photos to him about the problems and he say they cannot replicate the error. I never did swear at any staff, I did however in an email refer to the vehicle they sold me as a POS.
I had a pleasant conversation with Nissan Customer Service. After he spoke with the General Manager he called me back and his attitude towards me changed. It was then I told him he was biased.
The General Manager did ask to speak with me face to face but I work for a living. I cannot waste my time trying to convince Fredericton Nissan the problems I have been having with my vehicle. They ask for photos and I sent photos. And they still say they cannot find the problem. Last time I dropped off my vehicle they replaced a component and I still have the same issue. By the way, the vehicle they loaned had a strong odour of pot and was filthy.
I want my car fixed!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.