ComplaintsforD & L Motors Inc.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bought a 2016 ***** Civic and from the start had issues. They did replace my backup camera and ignition (after the car broke down once). After that it was brought to Honda, who gave me a list of what needed to be fixed. They fixed the ball barring but when I asked about the others was told they were trying to upsell me. The car brakes went. I had to have them replaced and when I tried to figure out payment they stopped responding to me and to the mechanic. After that my fuel pump (like ***** said) needed to be replaced and I had to do this out of pocket. Since this car never really worked, I would like to be compensated for the extra money I have had to put in. When I talked to the company before I was told, even if I needed a new engine, that would be covered. I was only able to drive the car, maybe a month, in the 3 months I've had it. I was also promised a car that worked (i have attached proof), and they said they were going to pay insurance but I paid it all myself and was charged and extra `18,000 dollars!!! Also they would not allow me to read the contract.

  

  Business response

  23/04/2024

  The car was sold with a new valid MVI everything was fixed and replaced that the shop determined needed to be fixed.
  We replaced all brakes , sensors , oil change, coil pack for the MVI
  
  
  The Customer after they had the car called with an issue , we got it to the shop we used, they identified it needed to go to Honda 
  
  
  We transported it to ***** , ***** fixed what needed to be done ( Non MVI related) We paid for the fix and filled it up with gas and got it back to the customer 
  
  
  The above parts at ***** recommended to replace are not covered under a powertrain warranty and are considered wear and tear items
  
  
  The aftermarket warranty does cover the engine in the event of failure a we discussed
  
  
  We cannot provide insurance as we are not licensed to do so. The customer had the opportunity to add the amount of insurance to the loan which they opted out of . We obtained 2 quotes for the customer and she picked which one to proceed with and paid with her credit card.
  
  
  The customer had signed digital and also in person contracts with no type of pressure 
  

  Customer response

  23/04/2024

   I am rejecting this response because: It is not true. I was told that I could not take time to get someone to look over loan with me. Also car never worked. I doubt a real mvi was done as there was a crack in the fuel pump! I barely was able to drive so the car issues should have been seen and fixed. I was lied to, and then treated with disrespect. I will take this to court if needed.
  

• Initial Complaint

  25/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had signed the bill of sale for a vehicle through a dealership, voiced that I was no longer interested in the vehicle before receiving it and told I cannot reverse it. After speaking to the dealership about two weeks after signing the contract, the dealership delivered the vehicle to my address without any notice.

  

  Business response

  01/04/2024

  Customer signed bill of sale on Thursday, March 14th. He was aware that the vehicle would still need to go through the Motor Vehicle Inspection process and would not be ready until the week after.
   We called the customer Monday, March 18th to inform him it was not ready yet. We called the customer Wednesday March 20th and informed him on the status, he agreed to wait until the new turbo went in and did complain that it was taking longer than he thought it should take, we offered to ask the mechanic to prioritize his vehicle and he agreed.
  The vehicle was ready and delivered on Monday March 25th. 

• Initial Complaint

  31/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My spouse ****** ******* and I got a vehicle that is a ford escape titanium year of 2016 from this company. When we got the vehicle from them in November of 2023 they told us we had warranty and that nothing was wrong with the vehicle. I have been in contact as my vehicle has a check engine light on and they ignored my messages so I went to the dealership. They booked us in with their garage. Who told me it was an issue and the turbo needed replaced in December of 2023. They have not contact me about getting the turbo fixed, told them about the computer not working properly and they will not even look at it, the wipers not working properly, my car not starting any time I put gas in it. When putting gas in the car just turns over but will not start for a good 5-10 minutes of doing that. The business told us the vehicle worked fine and had no issues which was incorrect. We have a loan which we pay 222 every 2 weeks for this vehicle. The business will now not answer any messages that I send them and when I do call they say the employee is out of office and will call me back but never has. I’m tired of paying a loan for a vehicle they told us was safe for the roads and nothing to wrong with it when that was not the case at all!

  

  Business response

  12/02/2024

  As per document received through text you can see on Dec 17 2023 **** sent customer a message he was away to reach out to ****** on Monday and he will have the vehicle looked at from the garage. The customer never did reach out to ******.

  Customer response

  12/02/2024

   I am rejecting this response because:
  
  I did contact the company actually. I drove from Woodstock to Fredericton to the shop itself. Where ****** and one of the techs looked at it. I have went to the garage with the appointment they gave me where they told me about the turbo issue but didn’t even look at the computer issue. Then when I contacted them about the other issues they have never contacted me back and also have never contacted me after being to the garage to make another appointment to actually fix the turbo. When I went to the mechanic they sent me to called the auto doctor in Fredericton they told me the turbo was no good and needed replaced and that D and L motors would contact me as they had my warranty to have it replaced. So I did contact them and went to the garage as they wanted me to do. When I drove to Fredericton ******  was not in but ****** said she would contact us after speaking with ****** to book the appointment and she did. Since being at the garage I have had the issue with when I put gas in, my wipers and still the turbo and computer issue that they have not answered when I have messaged them. 

  

  Business response

  12/02/2024

  This is ****** and I do not work at the shop  ( Auto Doctor repair center ) i work for D&L Motors ( as Administrative Assistant ) . The customer came into D&L motors with her boyfriend and the lot manager did scan the vehicle and we got her an appointment i believe was just couple days later at the Auto Doctor Repair center which is a garage we use for our vehicles. Once the appointment was booked we never heard back from the customer, I spoke to ****** her finance manager which is her point of contact and he never received anything from the customer since that date.

  Customer response

  12/02/2024

   I am rejecting this response because:
  
  The gentlemen from the shop said that they would contact me and no one told me a direct contact as I have contacted ****, spoke with ******, spoke with the gentleman at the auto doctor and no one gives me a straight forward. 

• Initial Complaint

  21/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My spouse and I have got a car loan through this company. At the time we signed the papers for the loan and gave them the insurance information. They told us once it was released our car would be delivered. It had been a week and a half and our car now needs pads, rotors, a windshield, wipers, new tires, just put a new engine in it and now an O2 sensor. I have still not got my car delivered and am paying for it. 3 employees are telling me different times and what’s going on. I have already signed into a loan for this vehicle and have paid my insurance for it and don’t have it. I have messaged and sometimes you don’t get an answer and if they do answer they don’t give you a straight forward answer on what’s going on. I am trying to find a ride to Fredericton to go into the office to deal with it but want others to be aware of what’s going on. As I read reviews and am not the only one who has had this issue with this company! I just want my vehicle as it shouldn’t have been shown without it being ready to leave for when the papers were signed. They should of told us what was a matter with the vehicle before signing papers on it. At this point I just want my vehicle that I am paying for and want this company not to be shady and be straight forward with their customers. Worst experience I have EVER had with a car company.

  

  Business response

  22/11/2023

  Spoke with the client today on the phone. Unit as been delivered and we have satisfied all obligations on our end. We were delayed a bit waiting on a part and apologized for that. Clients love the SUV and may end up deleting the complaint. let me know if we need any further details to be added  

  Customer response

  23/11/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20895025, and find that this resolution is satisfactory to me.

• Initial Complaint

  20/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was in a accident in 2017 I settled in 2021 and paid all my debt off and own a 300000 farm paid in full I wanted to reestablish my credit so I applied for a car loan through Canada east drives I was contacted by **** at D and L Motors He said he had a ****** legacy though it had high mileage it was a good car to establish my credit with an in a year I'd be able to trade it in for a new car with lower interest rates He told me 5 days I would be able to get the car Supplied me with a vin number and I put insurance on it I sold my Nissan micra and rented a car for the couple days before I was expecting to get this car **** had set me up on I even signed the paperwork for the loan He even told my partner it was in getting detailed and shouldn't be long till delivery As the delivery time came and went I called him on break at work and he said he was having a bad day as his driver was bringing a impreza for me to look at and the driver rolled it I have never discussed this car ND was waiting for delivery of the legacy as we agreed upon He told me everything was done and not to worry as he was just waiting for the green light to come on from the bank Suddenly he called saying the bank would not approve it as the mileage was too high Suddenly they are sending me pictures of a **** explorer So the week long process and car rental continued When the car **** explorer was delivered to me the roof inside the car was black from cigarette smoke and the car was not detailed I drove it 3 days before the engine light came on and the car broke down I called **** to get a replacement while it gets fixed he was not willing to help a It's been a week I have not heard from d and l We were able to track the car down at a repair shop in Fredericton saying the fuel sensor was bad and the entire fuel line was rotted and needed to be replace We are still renting a car we cannot af**** to keep employment to pay a car we don't have

  

  Business response

  06/12/2023

  We were contacted by ***** ********, at his request was able to get him approved at the bank and entered into the discovery process of seeing what vehicles the banks will approve. We always send out options first to see what vehicles the clients will like before seeing if the bank will approve them on that particular unit. As stated by Mr. ********, they were sent ****** legacy photos, and also were mentioned verbally about a possibility of a ****** Impreza. Halfway through the process, ***** ******** got his wife involved, and I can see how some of the information could get mixed up in where we are in the process of getting them the car. This is a battle sometimes we face when two or more people get involved, and not all of them are on the same page. As stated, the bank decided to not approve the Subaru, and we needed to move onto another option. We were under severe pressure from the clients to deliver the vehicle. As soon as possible because they were in a rental. We shifted gears and were able to find a **** Escape that we would be able to deliver and somewhat of a quick manner. I think the fact of them paying money for a rental made their patients unrealistic and how fast the only bank that approved them would let us release the vehicle. Just because a client signs on a vehicle does not mean the full approval process that they hired us to do has been fulfilled. After we fulfilled all of our obligations, we delivered the vehicle to the clients at no charge. I was contacted by the client a few days after and they were having an engine light problem. We hired a company to go pick the vehicle up again at no charge , had it dropped off at **** Doctor garage and paid for the repair at no cost. The day the unit was dropped off she had called the front office and was told by the front desk personnel **** that it was at **** doctor. The clients were in contact with **** the manager at **** doctor the whole time the vehicle was there at no point where they left in the dark. As far as giving them a rental, due to insurance reasons, our company does not supply rentals, nor does it advertise such. The repair done by the garage was a non-motor vehicle related item, but we still went above and beyond our fiduciary duties and repaired the unit at no cost.

  Customer response

  15/12/2023

   I am rejecting this response because:
  
  

  I was told by **** I was approved by the finance company for a ****** Legacy.

  I went as far as getting insurance for the vehicle because I was even given the VIN number. I contacted Desjardins insurance and had insurance put on the vehicle thinking it was being detailed as per my text with **** 

  
  

  Then I was told the finance company would not finance the vehicle because it had over 200 000 km on it.

  
  

  This resulted in my first rental from enterprise as I sold my Nissan micro believing I had a new car in the next day or two.

  
  

  He tried to tell us he found a Prezna or something that crashed on its way to show me.

  
  

  How can this be? He doesn't have my work adress or have we ever talked about it.

  
  

  
  

  At this time we are still without a vehicle in  our yard.

  
  

  Then he says he has a **** escape if I'm interested and that it was being service and detailed.

  
  

  3 days after receiving the **** escape I was driving home from work and the RPMs where reaching 6 and 7. I could not escalate faster than 60kmh. This proves to be a very dangerous drive home for me as I work in Moncton and live in Berwick just outside Sussex.

  
  

  I am again without a car. More money out of my pocket for another rental. If I dont work I don't get paid.

  
  

   As **** told me they do not help with rentals or loaners from their dealership. It was my problem to deal with. After much back and forth between my wife and D&L motors they sent a flat bed to pick up the **** escape and brought it to **** ** in Fredericton. 

  
  

  No communication whatsoever from D&L motors about where my car brought, what the problem was with the car nothing.

  
  

  **** was repeatedly contacted and did not answer texts or phone  ( as per my wife's texts to **** asking him to please answer)

  
  

  My wife is the one who located the car thru googling mechanics in Fredericton and started communication with **** the mechanic herself.

  
  

  **** ** replaced the fuel sensor and the fuel line.

  The invoice was sent to D&L motors.

  
  

  We picked the car up on a Monday evening.

  The car started over idling 7days later. RPMs 6 to 7. Not holding speed. Cruise control would not hold. And speed was not  increasing as its supposed to.

  The car was now taking a half a tank of gas to drive 80km

  
  

  We contacted D&L once again.

  
  

  They refused any help.  Financially or rental 

  
  

  ****** called my wife and said they had a drop off in Riverview and Tyrell the driver would stop in sussex on his way back to Fredericton pick up the **** escape on the flat bed and drop it off to the **** ** again

  
  

  Again a rental out of pocket. 2 days missed work because no cars where available at enterprise in sussex. Small town only has the one car rental.

  
  

  **** from ** **** found the first problem which was something to do with the exhaust sensor ( I could be wrong with the part)

  It was an easy fix. Shortly after he called backto say it was the engine.

  
  

  Thru all of this D&L motors did not communicate or offer any suggestions in helping me.

  
  

  Canada warranty will only cover 2400 towards the repairs of $7060.00

  
  

  My wife called ****** at D&L motors as **** said he will no longer be taking our calls or messages to forward any questions to her and he forwarded  her phone number. I have all this in text as well )

  
  

  She was told it was our car our problem.

  
  

  I am still renting a car so I can go to work.

  
  

  I now have a $22,000  that I have made 2 payments on so far and have only driven the **** escape approx 10 days since the day of purchase 

  
  

  I will be seacking full compensation 

  For

  
  

  Car rental

  
  

  Full coverage of bank loan

  
  

  2 days pay for days missed because of no vehicle 

  
  

  And legal costs as I have been in touch with a litigation lawyer whom I have an appointment on Wednesday. 

  
  

  
  

  
  

  
  

  
  

  
  

  

  Business response

  17/01/2024

  
  The client in question has been notified of the repair issues and costs associated with the vehicle in question. The garage informs us that they have been notified and has been approved to allocate the warranty funds for the repair of the new motor, which was approximately 6 weeks ago.

  It is our understanding that the garage is just waiting for customer to go ahead to perform the repairs.  Canada East Rides stands behind the products we sell and the warranties we provide.

  Communication with the client and the garage has been ongoing throughout this time in question. We are making every effort to rectify the situation. We are just waiting on their cooperation, acceptance of the repairs that need to be done.  The warranty company will cover the cost of the new motor , Canada East Rides has agreed to pay for the labour that is associated with the repair of the motor. 

  Customer response

  18/01/2024

   I am rejecting this response because:
  
  Offer rejected. Nothing ever mentioned 6 weeks ago about engine replacement.  D&L was still talking about fuel sensor and pipe until last rebuttal when I said this has to do with a car with an engine that does not work. We have gone over 2 months with no vehicle thanks to this heartless car dealership selling cars fit for a junk yard. 

   

  Advised by our lawyer that this is much to little much to late. Papers have been written and sent to D&L and also Lendcare whom is still taking money for a loan. 

   

  All money's requested are expected to be paid in full. 

   

  As for talking to the garage ( Alex) he kept us informed on rhe progress of the fuel sensor and pipe as NOONE from D&L would return our call concerning the vehicle we purchased  from them.

   

  Then the cars engine went. D&L did not in any way reach out.  My phone records will prove this. 

   

  As per lawyer. 

  To late now

• Initial Complaint

  28/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi I bought a car from these people May 23rd 2023.Papers were signed deal done .On the 26th of May ****** Bank took 290.00 out of my acount for month of June payment on my old car.One person said oh we will send that back to you .Never did owner not listening to what I am saying says you drove the car in May you have to pay for that.I already paid in April 26th for mays payment.They took my car on May 26th that night 290.00 came out of my acount for June .So I payed for June and they had my car.So June 26th again they took 290.00 ****** bank.So I get a hold of them to tell them you owe me two payments June and July cause the payment June 26th was for July. So today they send me the payment they took out June 26th but won't give me the payment of May 26th when that day I had the new car they took the old car .Why do I have to pay 290.00 May 26th for June when I did not have the old car .So they kept that 290.00 for old car two weeks later I am paying 200 by weekly for the new car .They owe me that payment and getting away with it .He says we'll you drove the car in May you have to pay for that .What is he talking about my April payment 26h was for May The May payment was for June .The deal was done23rd of May. I Signed papers 23rd off May That deal was done .After I get the new car that night 290.00 was taken out for the old car .This should not happen I am 68 years old but not stupid and he made me feel I was .I know they still owe me a payment payed enough for newer 2019 chev trax .I am not letting them keep a payment when they know it's mine.He just would not listen on the phone the Maneger Mike .He just was not getting it at all but sent me the one they took out this month. Please hope you can get to him Thank you . cause he was nasty to me .I know he owes me it for sure .Thanks again hope to here from you soon .

  Customer response

  28/06/2023

  They have taken a payment after car was bought .For the old car I Traded I'm.Bought new car 23rd of May payment for old car came out 26th of May then tk another out for old car 26th of June this month but I called and they returned  it .But won't give me May's payment that should have come to me car bought 23rd May. And ****** for old car still took payment this month .If you bought my car the 23rd of my why did they not pay the bank .was I an owner of two cars .The 26th it was delivered to me So ****** should not have that payment they got it I belive and just kept it .I paid alot for new used car don't need them keeping money that belongs to me .He says we'll you drive it two weeks you can't drive for nothing .lol What I paid monthly  payments not by weekly he would not gt what I was saying to rude for me .Maneger Mike .So this might not be alot 290.00 for a monthly payment but is to me when I know they did not close the deal in the 23rd Not my problem that is theirs. Thank you for your time hope to hear soon ***** ******** I sent my contract last night to you of my new car and the date

  

  Business response

  04/07/2023

  Good morning,

  We have been in contact with ***** ******** this past weekend. She was texting with ****** *****, one of our sales associates.

  We did pay her the first payment on June 27th 2023.Sent the lien payout on June 26th 2023.

  It was processed and she did receive the end of June payment from the bank, when it cleared.

  All has now been corrected with the payments, She was texting ****** yesterday abou8t it.

   

• Initial Complaint

  24/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bought the car rom D&L Motors through Borrowell/ Autocreditdeals to build/repair my credit. Within 2 weeks it was acting up. Dealer was notified. They also recorded the milage 4000km less than actual and the delivery date off by a week. I was told i wasnt approved for a set amount but after speaking to the loan co. found out different. Had it looked at and it needs a new engine. Problem was pre existing, no fault of mine. FXD app shows same issues a few years back and wasn't fixed. D&L given all proof it was an issue before car was sold to me. I was told by mechanic it's wear and tear not an over night problem. Called, txt, emailed consistently to dealer on fixing the car and got the run around, stalling me over 60 days from purchase date. Warranty won't cover over 1500 & D&L refuse to pay. They are only offering to take this car on trade in and have me reapply for another. It's cost me points on my credit report already. They have options with loan Co. But won't listen to reason. I'm paying 400 mnth for a car that doesn't work. They blamed me saying i drove the car maybe making it worse but they delivered the car with no coolant or oil in it. I notified them right away of the problems, so they knew. They also blamed the garage saying it was inspected but they should know an inspection doesn't Inc a diagnostic. They won't take blame themselves for this car. I did not chose this Co. they were assigned to me. I trusted they would be fair and have their customers best interests in mind. This is not the case. This is causing a financial burden I'm not on a bus route so it costs me 40. each time I go out. I asked to be compensated for payments made on a car I can't drive but they refused. They said its too expensive to replace the engine but I don't think they were ever going to fix it. A company that would sell you an untrustworthy car from them, that could be dangerous to drive, do not care about you. I bet they wouldn't have their kids in the back seat.

  

  Business response

  05/12/2022

  Tell uWe have reviewed your concern regarding the purchase of your 2015 hyundai Sonata .  D and L Motors conducted a vehicle inspection , it passed in July by a third party Garage * *** **** ****) . The drivers drove the car to Nova Scotia  for delivery without an incident. On July 23 there was a text sent by you  to ***** "the car is running smooth" after delivery. As you know  a problem was reported Aug 10th, A video was sent aug 16thfollowed by a phone call that ***** advised to take it to a garage. On September 7th a  appointment was made for September 9th at 10am. You continued to drive the until the garage appointment as you stated in the email and also ***** , up until it needed to be towed to the garage. This could have caused you more damage to the SUV. OK tire advised that the engine need to be replaced. The quote was for a engine with only 60,000 km ( current until had 231,000)  likely causing the quote to be so high. ***** advised and help facilitate the contact with the garage and warranty company as this is 4 weeks after the unit was dropped off. though the circumstances are unfortunate, we have done everything in our power to deliver a safe and reliable unit. I have not addressed a few of the below issues as they don’t warrant any response. The paperwork has been signed on your behalf on two occasions explaining all charges and fees, warranty coverage and all our legal obligations. .  D and L Motors  will be willing to look at doing a trade in for another automobile if you consent to a credit check again . This was declined to ***** and also outlined in the letter . We could also look at outsourcing a higher then 60,000 km engine for a lower cost if the warranty company allows it.  
  **** *********** 
  Finance Manager
  

  Customer response

  05/12/2022

   I am rejecting this response because:
  Thus is the exact same letter they sent me as a final response in Nov. This letter is not accurate. The mssg I sent ***** was on the day I got the car and took it for a drive. The car starting acting up and I contacted ***** on the 10th to let him know. The car did not have to be towed to the garage and was hardly driven due to the warning light stating the car has overheated. I couldn't get an apt until the 9th and the time before that I was waiting to hear back from *****. I asked the mechanic if the car could be driven and they said YES but not to go far. So the car haven't been driven any more than 15 mins a time as that's how far the stores are from where I live. The car didn't break down until the 20th of Oct. During that time I had been in touch with warranty and loan office etc. All this time I was getting the run around from *****. He qas waiting for **** the lot manager,then said he was waiting for the warranty rep to call him. (Warranty rep said he did not have any message from ***** or anyone from D&L. I have all txt mssgs to prove I was waiting on ***** most of this time.

  
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in to get the water pump fixed before it was brought in the fan using the ac and heater worked fine. Now that the water pump is fixed I contacted d&l motors to let them know since the water pump was fixed that the fan is making noises and working harder then it should. I brought it back a couple weeks before that as the engine light is on so they ran codes that came up with wire issues and that still hasn't been resolved. The fan working hard happened after the water pump was fixed and they said it wasn't touched. I feel as though the fan working hard should be on them to fix as it happened after they where fixing the water pump. My window switch from when I first got the car still isn't fixed. But the company just informed me that they can't do anything else to my car which I feel is unfair as the fan working hard happened after they fixed the water pump and the engine light was supposed to be resolved threw them as well as the window switch they promised to fix.

  

  Business response

  09/11/2022

  We are in the business of selling used  cars. Under the act, our responsibilities are to sell the car with a Motor Vehicle Inspection. As we are not a licensed garage, we contract out the work to a licensed garage to assess the safety of the car and produce a motor vehicle inspection. S.A. Industries performed a motor vehicle inspection on September 23 2022.$898.00 was spent at the garage and anything related to a motor vehicle inspection was fixed. The contract states the vehicle will be delivered with a safety standards certificate [MVI], closing out the obligations with the sale of the unit.

  Post sale, and after using the car for a period of time, the client reached out with questions on coolant levels. On the 26th of September our lot manager went to her residence, levels were topped up. The client then took the vehicle to PEI and back [600-800km round trip]. After returning the client had a few questions about brakes, seat belts and rattle under the front end. all the above issues were then tended to. This was on the 29th. Then on October 18th, a light came on pointing to gas related problems. The client came to the dealership that day, and the lot manager tended to it as it was only a loose gas cap.Then on October 25th the client indicated that there was a prestone leak.  We proceeded to make an appointment with S.A. Industries so she could have it looked at. They determined there was a small leak, nothing that needed to be addressed right away. We still proceeded to purchase a water pump, and put it in her vehicle. The final work was done on November 4th. All above parts, time and efforts were paid by D & L Motors. A lot of the above items have nothing to do with a motor vehicle inspection and were done out good business practices. I feel that we have gone above and beyond for the client up to this point. She has reached out today about a fan issue, and after explaining to the client that the fan had no relation to the water pump and  she  would need to reach out to her salesman for approval of more work. No phone call was made on the client's behalf. This is the first we are seeing of a complaint post. Again, we have done more then our share to help out with her car.In closing, the client refused to purchase an extended warranty at the time of sale.

   

• Initial Complaint

  26/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 2022 I purchased a car from D and L motors. Frederickton NB. The sales man told me he seen a wrinkle on the door before Delivery to me. He told me to check it out after I seen it and I’d I wanted it fixed it would be picked up and back to them to be repaired professionally. It’s a dent in the door and a paint crack from it. The door hinge is noisy and not Right and the headlight on The same (passenger) side Is leaking and fogging up. I was Told it cab be fixed but they are not Returning my calls or texts and I need these Issues fixed

  

  Business response

  06/09/2022

  The finance manager here at D & L Motors, was able to speak with **** ***** this afternoon.

  They have decided that we will go to Nova Scotia next week and pick up her vehicle. Bring it back here, get it fixed, and drive it back to her.

  She was happy with this solution.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was told my trade in Value for my ***** Civic would be book value, which was $2,255 Yet, on all of the paperwork and bill of sale it shows the trade in value at $1000. When the car was delivered to me July 22 2021, there was a two bad tires on the front of the car, as well as the door handle coming apart. I asked multiple times about that as it was not right for me to have to pay for that out of pocket, which i had to because I couldn’t be driving around with bald tires with my child in the car! When I was in the process of looking at cars i was told that this car i bought, had cruise control and all kinds of other things in it but the cruise control doesn’t even work, it never has! I have spent over $2500 in repairs since i got the car. In which they say is “wear and tear” which yes ok can be. Although, according to licensed mechanics some of the things that has gone in this car should not have, for the car being in “great shape” when purchased. The rear shocks went in the car in early November, the front driver side tire doesn’t like to hold air, regardless of the tire. I had many people ask me about who i went through for my car, and today i got to message all those people and let them know to NOT go through this dealership for a car. Not worth the headache. This car definitely is not worth what i paid, for what i have to continuously put into it… Also, customer service honestly fucking sucks! Do better guys!! Here i am calm and collected the whole time and i get treated with ignorance. I’ll also add, it is not hard to call or text someone back, maybe if you guys were more honest with people and didn’t want to screw people over, you would have better reviews! Seriously curious as to why no one ever tried to help me with the tires, or even called back. Just ignore me because i was requesting the cost of the bald tire to be covered? And something done with the door handle? What about the spot on the dash that was not shown in pictures

  

  Business response

  13/04/2022

  Good morning,

  The management team here have been in contact with *****. 
  

  She has decided to trade in the original car and will purchase a new vehicle that is to her liking.

  She has also referred one of her friends to us for business.

  The new vehicle will be selected shortly and delivered to the client.

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