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          Find a Location

          Day & Ross Freight has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDay & Ross Freight

            Trucking
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:

            According to information in BBB files, this company has a pattern of complaint alleging:

             

            1. Poor communication with customers particularly about pick ups and shipment tracking.

            2. Sending additional Invoices which have not been previously discussed / enclosed such as residential drop off charges, call notification charges and other surcharges.

            3. Losing and Damaging Items during Transit.

            4. Rejection of claims despite contradictory written evidence from customers.

            5. Rejection of claims despite receiving an acknowledgement note / confirmation from the delivery driver confirming the damages.

            6. Not clearly / transparently notifying the customer about the policies of 'Day & Ross Freight' including and not limited to : claim liability coverage, company / delivery policies.

             

            On February 6, 2023, BBB contacted the company seeking their voluntary cooperation on eliminating the pattern of complaint.

            BBB will update this aspect of the Business Profile once additional information becomes available.

            Contact Information

            398 Main St

            Hartland, NB E7P 1C6

            (866) 329-7677

            Customer Reviews

            1.09/5

            Average of 98 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Day & Ross Freight has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              398 Main St, Hartland, NB E7P 1C6
              BBB File Opened:
              18/5/2007
              Years in Business:
              61
              Business Started:
              15/2/1963
              Business Management
              • Mr. Shawn Greencorn, Claims Manager
              • Ms. Sheena Gray, Manager
              Contact Information

              Principal

              • Mr. Shawn Greencorn, Claims Manager
              • Ms. Sheena Gray, Manager

              Customer Contact

              • Ms. Sheena Gray, Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/07/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              DRM******* **s scheduled to be delivered 6/28/2024. It was not and now the package is stuck in their drummondville warehouse. I`ve tried calling (no answers), Chat (never any agents available). Emails (No answer). The exact same situation happened last week on another order and i`ve yet to hear from them.
              Read More
              Read 30 More Complaints

              Customer Reviews

              98 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James Y

              08/07/2024

              We experienced a bad incident with one of your drivers. After being advised not to drive over freshly landscaped areas, the driver proceeded to back up damaging my newly grassed areas, creating ruts in newly leveled areas and just missed my well pipe - all because they were in a rush and could not be bothered to listen to the customer. The driver insisted that this was normal business practice. Additionally, Day and Ross opted to involve their insurance side of the business and wanted a nondisclosure agreement to be signed to prevent sharing of this experience. All we asked for was an acknowledgement that one of their drivers acted in a untoward manner to us, nothing more. I repaired and reseeded the areas myself and asked for nothing other than an acknowledgement that this was unacceptable and they would correct this behavior internally. They would not do this simple thing. Shame on you Day and Ross. More concerning is the volume of 1/5 stars on your BBB rating which tells me these incidents are not isolated. Issues like this start at the top and filter their way to the drivers. Poor management and low expectations are always the root of poor customer service. Without meaningful change I could not recommend you to anyone for shipping.
              Read 97 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Atlantic Provinces

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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