ComplaintsforAction Car and Truck Accessories Inc.
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Complaint Details
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Initial Complaint
17/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased a Jeep soft top on March 17, 2022, Action car and truck installed it. Within weeks I noticed damp carpets in the front foot wells. I sent them an email in April 30, 2022 showing an inch of water in the same area. I brought the Jeep in at their request, they took it in to repair it. Two days later, more water in the same area. I sent them a request to have the defective product removed. It’s been a struggle to get them to honour their 90 day warranty on a refund. This water damage is causing a stench and I need this top removed as soon as possible. They installed it, they should remove it. I would have it removed already to prevent further damage, but don’t want to be blamed for being the cause of the defect product. Please help me get my refund! Regards, ******* *******Business response
27/06/2022
In response to complaint id: 17444829
My apologies for some delayed responses as all emails should have been addressed immediately. First I would like to clarify that it is a manufacturers warranty and not Actions. As such we attempted to follow their procedures in order to rectify the issues at hand.
Having said that at Action we always back up what we sell. As the customer has decided not to give us the opportunity to rectify the issues then we will refund her in full and have the carpet cleaned. This would have been the final step if we couldn’t rectify the problem following the manufactures protocol.
Our Accessory specialist **** did his best to look after the customer and I appreciate his efforts. I also would like to apologise to the customer for her inconvenience.
Best Regards,
****
Business response
27/06/2022
In response to complaint id: 17444829
My apologies for some delayed responses as all emails should have been addressed immediately. First I would like to clarify that it is a manufacturers warranty and not Actions. As such we attempted to follow their procedures in order to rectify the issues at hand.
Having said that at Action we always back up what we sell. As the customer has decided not to give us the opportunity to rectify the issues then we will refund her in full and have the carpet cleaned. This would have been the final step if we couldn’t rectify the problem following the manufactures protocol.
Our Accessory specialist Matt did his best to look after the customer and I appreciate his efforts. I also would like to apologise to the customer for her inconvenience.
Best Regards,
****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.