Business ProfileforTuxy

Ordered a Large Black/Grey Tuxy Suit ($230.99 AUD) which when arrived was far too small so contacted the company & was issued a return authorization slip stating Order Number: 43356, Order: #******** & RMA: ********. Return type: Refund & Return Reason: Too Small. Paid extra for return shipping $52.30 postage. As myself & parent made the order my parent reached out to the company with no response multiple times with then a vague response of we don't have record and nothing we can do to silence. On the 6th of Feb I reached out via ********* & finally received a reply only to go silent again. 11th of Feb messaged via ******** automatic response no reply. 13th of Feb after mutiple message I received a response again asking for the same details in the chat above, extremely frustrating almost to make me give up. Then sending details again no response until I followed up the 26th of Feb I received another message asking for the exact same details a 3rd time. No response. Mutilple more messages I finally received a message from Opertations Manager now saying that the never received the item & that due to their timeline they are unable to refund orders but offered a code that did not work for less value of the initial suit that we originally purchased not even including postage. After checking reviews I can see this is either a common issue or a complete **** when they keep you money & issue no product. Once again silence from customer service I followed up again 27th of Feb to receive another message asking for details starting a square one again. Then received a message that opertation manager ******* has already state that they cannot refund because it is "too far out" & then replied again to no reply. Now we have no product, no resolution again no communication & I've wasted countless hours trying to contact them. Happy to loose the postage but want a refund of my product which we never received. It feels as if customer service try make it difficult so you give up.