Business ProfileforSure Flow Plumbing & Heating Ltd.

On April 24, 2023 I called Sure Flow Plumbers and Heaters of Quispamsis N.B. to respond to leaking pipes at my cottage in Quispamsis, New Brunswick. I told the person at Sure Flow that it was not an emergency. She said that they could not send someone that day, but could the next day. She said nothing about the billing practices of the company. The next day April 25, 2023, the Sure Flow people showed up at the cottage at 1:03 pm. They repaired the (2) pipes and also replaced a washer in the tap of the bathroom sink. All plumbing work was completed by 2:23 pm (1hour +20 minutes of work). The work crew (2 men ) returned to their truck ‘to make out the bill’. After 15 minutes I went outside and tapped at the vehicle door and asked ”are you waiting for me?” The head guy said ‘no’ and that they were still working on the bill. About ten minutes after I had left the truck/van the driver came in the house and presented me with a bill for $586.00, he claimed it was for 2-1/2 hours work (and materials). I said that they had only worked for one hour and twenty minutes. He the said that the billing starts when the customer was notified by phone that they were coming. I told him that I hadn’t received a phone call form Sure Flow, He replied, “but we tried.” I knew they were based somewhere in Quispamsis, so I looked it up in ****** maps, got in my car and drove there. I looked at the time before I left My house and on arrival at Sure Flow found that it took me 'two minutes' to get there from my cottage, so they would have left their base at or after one o’clock pm, arriving at my address 2 minutes later. . A few feet of plastic hose and a washer would account for materials. From looking at hardware store prices I would estimate $30 retail. I you make a fraction out of the time actually worked, and put it over the total time they charged for, and then do the math, I figure this company owes me $200+ for the overcharge.