![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDave's Electric Appliance Repairs (1992) Ltd.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
22/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a new ** Over the Ran** Microwave (JVM 2165SMSS) February 1, 2022. It was delivered & installed on February 17, 2022. The installation cost was $300. The microwave was $579.00. The microwave stopped working on December 13,2022. There was a service call in late December which couldn’t repair it. Parts were ordered & a second service call in January wasn’t able to repair it. The unit was taken back to Dave’s Appliance Ltd. by the repairman. I waited several weeks & finally purchased a new unit. When I requested a refund on the broken unit, they told me that it had been repaired & refused to refund me. I was told to contact ** Canada, who have also refused to refund me. It angers me that. 1. Companies are allowed to sell products that are so poorly made that they don’t even last a year. I have a 35 year old Sanyo microwave in my basement that I use for dyeing fabric. It works like a charm. 2. The outrageous cost ($300) to send two people to install the microwave. One read the instructions while the other one put in the screws. This was nothing more than taking advanta** of a female senior.Customer response
22/02/2023
I no longer have the warranty information from **, as I returned all of the parts & booklets to Dave’s Appliance.
I was told by the ** Canada representative, that ** covers repairs, but not replacement or a refund for one year.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.