ComplaintsforD&J Carpentry

• Initial Complaint

  07/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  DandJ Carpentry were hired to do a job for us. They asked a 40,000$ installment payment for an estimated 57,000$ job; we paid. Down the road they asked for an additional almost 13,000$ and threatened us to leave with all material, if we don't pay immediately. We did. Now they still haven't finished their job, over 2 month after estimated date of completion and are asking almost about 16.000$ extra. Even so they didn't provide a proper and detailed invoice. They also billed things that were not agreed on and they billed tools for example as screws or other material. We are asking them to fix the issues and damage they have done and to correct the invoice, but they are threatening us with forwarding the invoice to a collection agency. They sent us a final bill, withdrawing from the contract but still refuse to send a final and corrected, detailed invoice, including copies of invoices from third parties. We received their wrong and incomplete invoice on Thursday, Nov 02, evening. We addressed our side in an 11 pages email-attachment. They didn't reply but sent another incomplete invoice on Friday. We asked again for clarification on different matters. Sunday they sent us another email, demanding payment arrangements made until Tuesday or they will forward whatever they are asking to a collecting agency. They claim we are not willing to pay, but that is not correct. We just don't want to pay for things that are not ours, damaged products and time needed to fix some of their damages. We calculated roughly 24.000$ in false claims, over damaged products and things that they are accountable for, time spend on repairs of their mistakes, damage to our property, faulty work, not finishing the job, double billing, etc. This is an amount, that we question and we can't get DandJ to respond to this. We are wondering if they can send this off to an agency, also there are false claims in the invoice. We are willing to solve the issue and we are willing to pay, the correct amount.

  Business response

  07/11/2023

  D&J was hired to do the following work at Mr. ******* home with estimates provided and apporved by the customer and advised to proceed with ordering materials and commence with the work. 

  D&J was hired to do the following based on the estimates provided:

  remove old vinyl siding and all tin siding to replace with new vinyl siding,

  purchase and install 1.5' styrofoam 

  purchase and install 17 new windows

  purchase and install 1 new exterior door

  purchase materials and install new roof over porch

  This was the work agreed upon based on the estimate sent

  Worked that was completed:

  removed all siding and replaced with new

  installed 14 newly purchased windows and 3 windows the customer had

  installed new porch door and installed and old door the customer had at their request in the front of the house and installed an old door in the garage again one that the customer had at their request.

  purchased and install 2 new patio doors

  installed 1.5; styrofoam and house wrapped the house

  install new soffit and fascia 

  install new roof over the porch

  installed siding

  purchased and installed build out and trimmed around interior of the doors and windows

  fixed areas of rot around the sill of the house

  metal capped the garage door framing and the 2 old doors the customer had us install

  D&J did receive $40,000 at the start of the job and once that portion of the work was done there was an invoice that showed the total amount of materials with hours and the $40,000 taken off that leaving a balance of $12,822.84 to be paid for work completed. Weeks later that amount was paid to D&J. The work continued as for the request of ******* ***** and another invoice was generated based on materials and hours worked which is where the issue started as he stated that we put things on the invoice that he was not paying for. dumpster fees, screws that were put into his house, which he sent an email telling us that was fraud, the screws were used at his house this is not fraud we need materials to do the work at his place so it was billed out to him. 

  There was damage to his lawn which he and **** agreed upon an amount that we would take off the final bill that was $750 (which was taken off the final bill that was sent to him) We gave him back credit for windows that were not installed even though they not returnable to the vendor in the amount of $1680.23 and a credit for materials returned in the amount of $1529.31. We had also offered a credit of $4000.00 off his final bill if he accepted that. We gave him a detailed invoice with every invoice number and description of what was on that invoice and we were still told that it was not a completed invoice. (Attached) I do not give out my invoices from our suppliers however I do have it detailed and I have every invoice from our suppliers with his name in the PO#.  ******* says he didn't approve a dumpster however we had to get he materials to the dump site somehow and says he we double billed for it however that is not the case there were 2 dumpsters 2 different times which I have copies of.  He asked for a detail of hours worked per job that was done at his place, I record the hours work by the week not by the job so I can't give him a detail of what hours were worked on installing windows, or doors, or siding for example because D&J track the hours by week by project and bill them out. 

  I have attached the final invoice that was sent to Mr. ***** and if someone from BBB would like to talk to us or come and sit with us we have all the invoices in a file with all the backup. 

  Since Mr. ***** has decided that he wants to take this route the $4000 credit that was offered to him is no longer available.

  If an agreement can be reached and a payment agreed upon by the end of this week D&J is willing to neg the final bill. 

  **** *****

  D&J Carpentry

  Customer response

  08/11/2023

   I am rejecting this response because: There are several false claims in their response. And I have to say something but as D and J knows, I just had a 24h travel day and start working in 30 minutes, 12h shifts. So I appreciate time, like two days, to write a proper response, with documentation. I think this is understandable and reasonable, considering the fact the D and J is almost 2.5 month behind schedulea and I was home 6 weeks were there was time to work and finish the project.

  Thank you

   

  
  

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