Business ProfileforDanceworx Studios

I registered my 4 year old daughter in dance class at DanceWorx Studios in September 2021, she is 4 years old. My first issue with this business came when term 2 fees were due, I was unable to reach anyone at the phone number provided and on top that the voicemail for the studio was full as well. I contacted the owner ****** ***** at that time and she was fairly rude in her response to me stating she hadn’t received my emails yet as she doesn’t check them on the weekend, and blamed the full voice mail box on telemarketers at the time. In March 2021 my daughter had an online session with her class scheduled for 5:30pm she was dressed and waiting for class but the session never became active. I attempted to reach the studio by calling, and this is when I realized the voicemail box was still full and unable to record any messages from parents. ****** did email me back that day to apologize that there was a substitute that didn’t know to set up online class. The reason I am contacting the better business bureau is today April 12, 2021 my daughter had another scheduled online class. I made sure to email ****** to confirm on Monday April 11, 2021 that it would be going ahead, I got a confirmation email that it was. Then again today the session was not active, and I tried calling the studio again but received no answer after calling 7 times and the voicemail box had still not been emptied. I think it’s very unprofessional for a business to have a number listed on their website as a contact that is not being used at all, I would like it to be removed. I also feel I should be reimbursed for the two classes my child missed due to their mistakes. An apology from the dance instructor/owner to my daughter would also be appreciated as she’s the one crying because she can’t join her dance class, and doesn’t understand why I have her dressed and ready to join when this happens.