Business ProfileforNewfoundland RV Rentals

We (4 kids, 4 adults) rented (1) 31' RV for (7) days, Sat. July 30 - Sat. Aug. 6, 2022, paid $4,887.50. The RV was not in full working order when we received it. The fridge/freezer wasn't working, radio/backup camera didn't work, black water sensor was showing full and company couldn't fix it. Bathroom door latch/frame was broken (door would fling open when driven), blinds were held up with cardboard, (3) screens missing, awning gone. Company asked us to go to their garage to see if fridge could be fixed. We agreed and went with them but it could not be fixed. Then they asked if we could use our vacation time to drive over an hour away to fix the fridge. To temporarily solve the problem we purchased an electric cooler which the company promised to reimburse us for (now they are saying it's included in the $3k refund). Within 44 hours of having the RV; the engine battery died, A/C stopped working, the engine would shake at 60-80kms/hr, made a strange sound and check engine light came on, all fresh water drained from the tank. The company sent us to a mechanic who confirmed the 2nd piston in the engine wasn't firing. They couldn't fix all the issues but got it so it was ok to drive. We made plans for the RV to be returned back to the company for 2 days (Tues.Aug 2 & Wed.Aug. 3), to be returned back to us after that for the remainder of our trip. The company never returned the RV and offered us a partial credit of $3,000.00 and a drive back to St. John's. They did offer for us to stay in their motel outside of the city for free, but with 3 days left in our trip, sitting in a motel without a way to get around and not being close to attractions wasn't a good solution for our family. At minimal, we feel a full refund of the RV should be paid back to us (Invoice# INV1562, $4,887.50). The RV had many issues when we received it and it only got worse. The company gives themselves no time between rentals and makes it the customers issue to deal with while on vacation.