Business ProfileforCole Air Contracting Ltd.

Cole Air installed minisplits & compressor in fall 2023. There was no consultation prior to the installation date. The installers initially intended to place the compressor in my driveway. I asked them to place it in the back, beside the deck. They said that that it needed to be placed on the deck –I wasn’t happy with this, but I wasn’t given another option. 2 problems: 1) the compressor blows air toward the backdoor, creating a draft back into the house. 2) the compressor soaks the wooden boards constantly. If/when the compressor rots out the boards, there will be no means of replacing them as it is attached to them. I made a first phone call to request re-location, & was told there could be a charge as much as $1000. I said that I would wait to see what option there was for a new location. I was then sent a bill for $1000 without any further consultation. I called again & explained the problem to another employee. I then ended up on the phone with the manager. He said that they could move the compressor off the deck. I asked why I was being charged since that's what I’d initially requested. His response was to imply that I may be lying, & then say that he would check with the installers and get back to me. I have since heard nothing from the manager. The employee contacted to say I would be charged for re-location. I asked for an explanation & was given the manager’s email. I have emailed the manager twice, but no reply over 2 weeks. I only received an email asking for my credit card. I’ve asked to speak with someone else. While the employee commiserated that they would also be dissatisfied with the current location, there was nothing further they could do beside refer me to the same manager. Separately, the installers left extra materials in my backyard after completing the initial installation. I contacted Cole Air twice to come and remove them. I received a reply the first time, but no reply the 2nd time. I ended up dealing with the leftover waste myself.