We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Rogers Communications Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRogers Communications Inc

            Telecommunications

            Contact Information

            St. John's, NL A1B 3P2

            Email this Business
            (709) 757-6309

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            St. John's, NL A1B 3P2
            Email this Business
            BBB File Opened:
            13/10/2021
            Years in Business:
            9
            Business Started:
            1/8/2015
            Business Incorporated:
            1/8/2015
            Type of Entity:
            Corporation
            Business Management
            • Ms. Joan Elliott, Owner
            Contact Information

            Principal

            • Ms. Joan Elliott, Owner

            Customer Contact

            • Ms. Joan Elliott, Owner
            Additional Contact Information

            Fax Numbers

            • (709) 722-8384
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/09/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            In January 2023, I switched over to Rogers ignite from the old internet and tv. When I received my bill ,I noticed that I was double billed. I was billed for the old system and for the new ignite. I contacted Rogers and they said they would adjust my bill accordingly. It was not corrected so I contacted them again (Reference number I1974141627 this was feb 22. ) again I waited. I called again got the same run around saying they would correct the problem. ( no reference number this time ) March and April came and went, bill not adjusted. Just a little FYI they never disputed that they doubled billed me in January. May 6, I contacted Rogers again and spoke to Izzy(Reference I2013307418) Now it’s on my credit report as over due bill, getting interest added everyday. They are even sending out cut off notices. I decided to try a different tactic and went through their chat service. Spoke to Jason July 27 ( I have that transcript saved. I really don’t know what to do. I am getting nowhere with them,every time I try to get to speak to someone higher up they refuse saying they have the issue fixed. I am intending to cancel my subscription with them but need to get the billing issue resolved first. I don’t like the fact that it is on my credit report. Please help I don’t know what else I can do. (The amount that is overdue right now 216.50 and my monthly bill seems to be slowly increasing ) thank you
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cheryl K

            30/03/2023

            I am a new Rogers Ignite TV and Internet customer. Within the past month since switching from Bell Aliant, I've been trying to get help from their customer service and technical service teams regarding wireless connection issues. Every time I call, I am either put on hold for over an hour without anyone getting back to me to check in, transferred to other dept.'s, calls being disconnected after being on hold for over an hour, etc. This seems to be a theme with this company and their customer service team who don't have the proper training or support to deal with customer complaints/issues. I'm not exaggerating when I say I've spent nearly the equivalent of two full working days on hold since switching. The only reason I haven't cancelled my service, is due to lack of options. I was with Bell Aliant previously who wouldn't entertain a cheaper option or price match until I switched and all equipment was returned to them - which isn't good enough for a loyal customer of more than 11 years. Too little too late Bell Aliant - your operating model is that of greed who price gouge customers. With regards to Rogers, they need to be held accountable for following through on the promises they make to customers when they sign you up. I'll be researching other service providers soon so I will never have to deal with this company again.

            Local BBB

            Better Business Bureau Serving the Atlantic Provinces

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.