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ComplaintsforHQ Hair Transplant Clinic Halifax Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
14/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had hair transplant done by Tanya and her team, don’t know where to start besides a very poor surgery. I have written emails from another surgeon who stated that not enough graphs were transplanted and I still need 2500.. How can a company get away with doing this twice to someone.. and costing over $12k. I am fed up and will definitely be taking this to court. Lastly, my scar occasionally swells up and gets itchy (which the other surgeon also stated isn’t normal). Unless Tanya makes some sort of resolution for this poor service, I will continue to fight this. Utterly wrongBusiness response
06/09/2022
hello sorry for your complaint you had your second procedure feb4-2022 at my clinic with dr wadden it takes 12-18 months to see the full resultsCustomer response
06/09/2022
I am rejecting this response because:
Other companies / surgeons have told me that 80-90% of my results have already been achieved at the stage I am at. Therefore, myself and the other company is well aware we are going to be no where near successful (short 2000-2500 graphs)Not Acceptable
Business response
28/09/2022
Hi ***** had a procedure done at **** ******* first .. then he came to me knowing it was going to be the same team doing a second procedure. I made it clear to him that the hair that will transplanted will last but he has to keep up on the preventive measures… rogaine and proscar to help maintain his existing hair . His existing hair will continue to fall out if he does not do that and will only be left with the transplanted hair . It can be a consistent thing to stay on top of keeping his hair . I made that clear to *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.