Business ProfileforVivero Property Services

On May 15, 2024, BBB Serving the Atlantic Provinces sent a letter to Vivero Property Services to their email address indicated on the invoice issued by the business.

Receiving no response, BBB sent a second email on May 22, 2024 by the business.

The letters were prompted by recent complaints received by BBB which did not receive a response by the business; as well as several phone inquires by consumers.

Consumers report :

1. Demanding more than 50 % of the agreed price as a deposit.

2. Poor communication and no show at sites. 

BBB recommends that consumers check with BBB.org to research landscaping businesses -

Research and gather information -  Once you have decided what services you need and your budget, get recommendations from friends and neighbors with lawns you admire. You can search for a business’s BBB Business Profile at BBB.org to get free information on their history of complaints, read customer reviews, and see if they are a BBB Accredited Business. You can get a list of BBB Accredited lawn maintenance companies. Always look for the BBB Seal. It's the Sign of a Better Business.

Ask for a lawn inspection - Services that quote a price without seeing your lawn cannot be sure what your lawn might need. Businesses will sometimes charge you to discuss specific landscaping ideas to protect themselves against clients who want to get their ideas and implement them themselves. They often credit you for the initial fee if you contract with the business. 
  
Ask for references and pictures of other jobs they installed or maintained - Ask the landscaper to provide references from previous clients. If possible, visit these locations to get a first-hand view of the quality of their work. Ask the references about their experiences with the landscaper's services, professionalism, and the quality of work performed. Also, inquire about the landscaper's expertise and experience. Ask about their training, qualifications, and any other certifications related to landscaping or horticulture. 


Check if the lawn care provider needs a license to work in your area - Confirm that the landscaper holds the necessary licenses and insurance. This protects you and the landscaper in case of accidents, injuries, or damage during the project. In particular, they may need a license to apply pesticides. Ensure that the business provides liability and workman's compensation insurance to protect you in the event of an accident. Ask for a certificate of insurance from the business's insurance agent.  


Discuss Payment and Warranties - Discuss payment terms, including the deposit, payment schedule, and accepted payment methods. It’s better to pay by check or credit card, but if you make full payment in cash, be sure to obtain written verification from the business with a list of labor and material charges covered by the payment. Also, ask if the landscaper offers any guarantees or warranties on their work. This can give you peace of mind that they stand behind the quality of their services.