ComplaintsforStardust Motel - Bedford
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Complaint Details
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Initial Complaint
21/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Stayed here for out of province work on the fire sites. Checked out after 5 days and went to work and was called later saying my damage deposit wasn't to be refunded as they said I put a hole in the wall and broke a chair. I am a respectfull guy and never damaged anything, I slept there and went to work...that's all. I went to the motel before my flight home and asked to see what damage they were talking about. Crack in a chair leg and chipped drywall (not a hole as implied) on a corner ..that I did not do and was improperly done anyway (no proper corner bead). Went outside and checked my credit card, only to see they charged my card another $500 in addition to the damage deposit I approved ($250) for the chair, which was not authorized by myself. Went and asked who authorized this charge and they said the owner. Took a photo of the chair and later told them that it appeared someone had repaired the leg previously, as a plug was present. Still wouldnt return my money..very upset. And why would I be responsible for a chair leg that cracks, faulty chair, but they didn't care. Told I couldn't talk to the Manger or owner before I left for my flight home. Called the manager the next day and manager said owner was I inspecting the room Monday. Recieved a call Monday saying they were refunding my $500 charge, but no explanation, and said they are still keeping my $250 damage deposit...again for something I absolutely did not do and was minor anyway...typical wear and tear in my opinion and it wasn't even done properly anyway. I also explained I never even noticed the damaged corner, it was so minor...they said it wasn't there before I stayed, which is an outright lie. Help as it is the principal that they can't just charge peoples credit cards when and for amounts they feel like, especially when a respectful business person didn't do any damage. Please help...very bad business practice and charging my card without authorization seems criminal.Initial Complaint
17/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
June 6-7th 2023 I booked a nights stay at stardust motel bedford highway . They ended up keeping my damage deposit with no damage done to the room . They are unprofessional in the booking process and we’re quite ignorant during my whole stay . Basically arguing with me over simple questions anyone would have after spending 400+ dollars on something they are not professional I’m not even sure how they are open with the amount of fraud going on at this place . The reviews on google tell the truth .Initial Complaint
30/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
September 4th 2021 $292 for two hours of using the room $100 deposit They were supposed to refund my $100 security deposit but they are not refunding. I have gone there 7 times as to why they didn't refund my security deposit, first time they told me its been refunded check with your bank, when i checked it was not, 2nd time i called them they said they will call me back they didn't. lastly they are saying they checked the room after midnight and it smelled weed smoke. while i checked out between 5pm to 6pm in the evening and i have never ever smoked weed in my whole life which i am ready to provide medical test for that as a proof and also my fiancee who was with me she has never smoked weed in her whole life and she can provide medical test as well. I asked them check your security camera maybe someone has gotten into the room after we checked out, they are not doing that as well, so they are a **** and lying about it therefore i need my money and reporting this ***** business.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.