Business ProfileforFlightsnest
Additional business information
On August 8th, 2023, BBB sent correspondence to 7 Bristolton Ave Bedford, NS B4B 0Z4. We
received a response from FlightsNest/Travert Inc. on August 22nd,
2023 with filled out information from a provided Standard Business Questionnaire.
BBB Serving the Atlantic Provinces has concluded an
Investigation into the status of FlightsNest/Travert Inc. The Investigation was
prompted by several phone inquiries, one negative customer review, and 4 formal
complaints against FlightsNest/Travert Inc. BBB spoke with the owner of FlightsNest/Travert Inc. on September 27th to advise and address concerns of 4 unresolved complaints filed through BBB. FlightsNest/Travert
Inc. was provided an additional opportunity to address and resolve these
complaints, however we did not receive any form of response/resolutions to
these complaints.
FlightsNest/Travert Inc. is reported by consumers who book
flights through their website, in some cases will receive a call shortly after
to advise them the price for the flight is no longer available and advise them
a different flight is available, but at a higher price and demand additional
payment. If a consumer chooses to not pay the higher price for the different
flight option, they are reported for charging the $50 cancellation fee.
Consumers also report in some cases not being issued a refund at all, and no
option to change their flights.
When booking a trip, BBB recommends
the following tips:
Verify the booking site: Before purchasing tickets, read all the fine print, cancellation policies and refund policies, and research the relationship the booking site has with the airlines. If you need to make a change, call the number where you purchased your original ticket, or go to the airline’s website and contact them directly.
Check the website security: Look for the HTTPS:// before entering any personal or financial information. Use a credit card to retain the ability to dispute and cancel the transaction.
Keep documentation: Save copies of confirmation messages, email communication, text messages, and anything related to the transaction. Verify the customer service number provided in the communication.
Research the airline: See if they use third-party booking sites and compare flights and prices.
Check BBB: Research complaints, reviews, and ratings before booking. If you’ve spotted a scam (whether or not you’ve lost money), report it to BBB.org/ScamTracker. Your report can help others avoid falling victim to scams. Find more information about scams and how to avoid them at BBB.org/AvoidScams.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 7 Bristolton Ave, Bedford, NS B4B 0Z4
- BBB File Opened:
- 21/4/2021
- Years in Business:
- 4
- Business Started:
- 23/9/2020
- Business Started Locally:
- 23/9/2020
- Business Incorporated:
- 23/9/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Amit Gupta, Owner
- Ankur Verma, Customer Relationship Manager
- Contact Information
Customer Contact
- Ankur Verma, Customer Relationship Manager
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/09/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tim C
1 star11/03/2024
Flightsnest Response
15/03/2024
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