Customer ReviewsforThe Septic Doctor Inc.

We had Derek do our per-closing inspection with a new-to-us home purchase in 2018. He was nothing but courteous, professional and extremely knowledgeable. We are ready to have hatch covers installed (took us a while, 5 years later LOL) and he is the first person we thought to call. Highly recommended.

Extremely unimpressed with this company. We booked a septic inspection with the septic doctor Inc back in September through our real estate agent and we were told there would be a travel fee which we accepted and agreed to. Upon the inspection date the seller did not have the septic tank available for inspection as promised so we had to reschedule. We were told by ******* explicitly that the seller would be paying the second travel fee since it was his fault it wasn't ready. Septic test was completed another day and we get our invoice and there are 2 travel fees listed. When asked multiple times why we have this fee added twice we were told the seller refused to pay it. When questioned why that was then our job to pay for we got no real answer and they ignored our calls and emails. After months of no answer from this company and no help from our real estate rep we decided to cut our losses and pay the second travel fee so we could finally have the report. We were told that when the balance was paid we would get the report the same day as it's automatically sent out via email. Days go by....still no report.....still no answer to emails and phone calls. When we finally get ahold of someone we're told that we will get the report when they are back in the province, which I seriously doubt they will stick to. At this point if there is an issue with the septic it is going to have to be paid for out of pocket regardless. There was zero point in booking a septic inspection and we could have saved our 1400$ and just hoped for the best. If you're thinking of using this company we advise you to look through the reviews because they are horrible and untrustworthy not just to us but to others. If you want to throw away your money and hope for a report at some time when it's convenient for them then use this company. We will be pursuing legal action going forward to deal with this since it's wasted so much of our time and we still don't have our report.