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            Business ProfileSensea Nordic Spa

            Spa

            Contact Information

            40 Sensea Road

            Chester, NS B0J 1J0

            Visit Website
            (902) 901-5410

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            40 Sensea Road, Chester, NS B0J 1J0
            BBB File Opened:
            23/9/2022
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            8 Customer Complaints

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            Most Recent Customer Complaint

            15/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My partner gifted me a gift certificate for $330.50 for a couples massage at Sensea on Dec 25th 2022. I went on their website to attempt to try to book our appointment many times before reaching out to them in May 2023. It seemed there was never a couples massage appointment available. I was unable to call and speak with their reception over the phone and emails back and forth resulted in nothing being offered to help. I asked when the card would expire and my question was not answered. In July 2023 I again asked for them to accommodate us as my partner was not interested in going for a massage by himself without me. I also asked for a refund and they offered to book us for spa passes. Finally I emailed them in January wanting to book myself and a friend in for a quick appointment saying that I wanted to use the gift card and they said it would be charged when we arrived but we didn't make it to the appointment due to inclement weather and they charged my credit card for $147
            Read 7 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Michelle S

            09/11/2023

            My husband bought a $300 gift certificate for my birthday October 2022. Despite multiple attempts to use their arduous online booking system I was able to make an appointment for a couples massage. The day before this appointment they called to tell me that one of their staff was injured and could not do the massage the following day. We opted not to keep one of the two couples massage. I’ve been rebooked many months later, again, having such difficulty navigating their online booking system, only to be told that there was a computer glitch, and my appointment was not available. I just recently managed to book for a third time for a facial on the morning of the facial, they called to inform me that the aesthetician was off sick, and the appointment had to be canceled. I was already on my way to Lunenburg when this message was conveyed. Unfortunately there is no way to speak to anybody directly at this establishment. Everything is done via email. Today they have not responded to any of my emails. I would like a refund of my $300 gift certificate which I have yet to be able to use 14 months later.
            Read 2 More Customer Reviews

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