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ComplaintsforFoam and Coating Pros Limited
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Complaint Details
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Initial Complaint
15/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been communicating with the owner (***** Cochrane) over text and voice several times over the past month. Each time I speak with him about doing an insulation job he says he will be at my house in the next day or two to evaluate and give me a quote and each time he fails to show up or communicate back to me.Business response
16/09/2022
We are very busy and quotes are taking approximately 3-4 weeks and sometimes more depending on location. Our estimator is booked solid with over 100 estimates across the province.
When in contact with the office directly you are informed that quotes and bookings are taking time to do as we are booked up. Based on location quotes can take more time then others.
Customer response
19/09/2022
I am rejecting this response because:
When I originally contacted ***** Cochrane on August 18th he told me he would be at my house over the weekend. He didn't show up and he didn't contact me to inform me of a new time.
I tried calling him back on August 22nd and got a text reply "Sorry, I can't talk right now" but he never called or texted me back.
I called again on Sept 8 and he told me he would be out in the next couple days. Again, he didn't show.
I called and texted him again on Sep 13 but received no response.
I appreciate the fact that he may be busy but I don't accept his response because:
a) I contacted him at the number listed on his business card.
b) He didn't show up when he said he would (twice).
c) He didn't attempt to make any contact with me to arrange an alternate time and ignored my attempts to contact him.
Business response
20/09/2022
We are sorry for your inconvenience and apologize that ***** had not contacted or followed up you.
You can call the office and book an estimate with them @ ************.
Unfortunately estimates are still taking 3-4 weeks and there are still over 100 estimates that need to be seen.
How would you like to proceed?
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Contact Information
6536 Hwy 14
Gypsum Mines
Currys Corner, NS B0N 2T0
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.