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Complaint Details
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Initial Complaint
15/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The worst Service Provider I have experienced in my 67 years. December 11, 2021 our basement flooded due to severe weather conditions. Our Insurance company recommended **** ***** for restoration. Excerpt of e-mail sent to **** ***** after unpacking boxes from storage. “Here is a list of damaged items that comes to mind at this time as I feel it should be documented. 1. Hurricane Oil Lamp broken on pack out. Told by your packer she would advise you. 2. Alarm Sensor broken on tear out. Told by your tear out worker he would advise you. 3. Mud Slinger Jeep windshield damaged in transit or storage. Noted by *name 4. Pole Lamp Switch Knob missing. Pic taken by you worker picking up damaged items. 5. Picture Frame of my daughter picture damaged. Match set of 2. Your worker took with him. 6. Protractor Square from Lee Valley bent out of shape by putting in a box too small for it. Your worker took with him. 7. Table Saw Blade Lock distorted by heavy objects placed on top. Your worker took with him. 8. Lamp shade crushed. Matched set of 2. Your worker took with him. I know it is old, but it wasn't broke before pack out.” To date the basement Stairs Banister has not been repaired from damage on pack out of basement items. Certain damaged items have not been replaced or compensated for. Excerpt of e-mail from **** ***** Oct. 12th. “We would like to get you your check as fast as possible, so if you could give an amount for the remaining content issues and we will add the cost of the blade loc to that amount and get your check to you soon as possible.” Excerpt of e-mail’s from **** ***** Nov. 1, 2022 “I was approved to offer you a $2000.00 check for the damage contents, alarm sensor, wobbly railing, etc.” “will be having the check cut for you and will contact you once it's signed by the Branch President” To date of this filing, I am not advised of a compensation cheque for damages being signed, no such cheque has been received. Feel legal steps to conclude may be required.
Business response
30/11/2022
We have resolved the issue with the customerCustomer response
01/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18410057, and find that this resolution is satisfactory to me. I have agreed to remove this complaint from the Better Business Bureau.Initial Complaint
09/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had Paul Davis install added insulation to our attic to qualify for the Nova Scotia Greener Homes Rebate on June 15, 2022. After the project was done, we had ********* assessed our attic and informed us that the newly installed insulation was insufficient and doesn’t qualify for the rebate. The building code for the attic insulation is R50. I called Paul Davis and they insisted that the building code was ***. I called numerous times and have them come over to my house 3 times within the past 6 months and they said that they’ll fix the issue but so far none was being done. I loaned a hefty amount of cash ($4968.58) for the project and relied on the rebate to pay off some of the debt but it seems it is taking longer and with the interest keeps adding up and the cold season coming, It will just add more to our stresses and burdens.Business response
30/11/2022
We have resolved the issue with the customerBusiness response
12/12/2022
This complaint has been resolved to the satisfaction of ****** Wife. Photo's have been taken so **** can see the results. **** will be contacting the BBB to remove the complaint.
Thank you
Customer response
12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18380005, and find that this resolution is satisfactory to me. Also, I would like to request to have my comment for the company deleted. Thank you!Initial Complaint
02/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
PAUL DAVIS was recommended by my insurance adjustor after opening up a claim when our basement flooded Dec 15th 2021. The overall experience with PAUL DAVIS has been nothing but a disappointment. The lack of communication has to be one of the most frustrating of our many complaints. Having limited characters remaining will make it impossible to detail all of our concerns and issues we have had with PAUL DAVIS. The quality of work done by the subcontractor, this was immediately shared with ****** *** ( project manager), how our personal items were moved, stored and returned to us, again shared with ****** ***. Our couch that the movers working for PAUL DAVIS damaged, items that was never returned ( dehumidifier basket), never inspected, never cleaned, or written off ( 5 gym bag completely covered in mold) after the items were returned to our home. Our recently discovered tote box with my daughters camera and camera gear, wet and covered in mold and completely ruined. After several attempts to try and determine what was happening with my couch, on April 14th ****** *** requested a quote for the replacement cost of our personal items, one was sent. After discovering additional flood damaged personal items, I reached out once again to ******, after several attempts I was told that they are dealing with the insurance company. I reached out again Monday May 2nd looking for an update and have not received a response. We want our couch repaired or replaced because it was damaged by the movers working for PAUL DAVIS, replacement cost for 5 gym bags, dehumidifier basket returned or a new dehumidifier, replacement cost for the camera , camera equipment and all other items discovered in the tote box. I have photos, videos, text and email messages, call logs to support everything that I have stated.Customer response
30/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17132159, and find that this resolution is satisfactory to me.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.