Business ProfileforRidgeback Basement Systems

I have a lot more details in the attached document including my last email interaction with Ridgeback Basements. To summarize the situation, Jan 2022 I had ridgeback waterproof my basement and seal my crawlspace. The same month there were issues. Water was freezing outside the pipes and possibly allowing water to back feed into the house. There was disclouration from the beginning and it only got worse. The pumps were not installed were in an optimum location. The wrong equipment was installed (I was offered $8200 refund although I paid $26000). I was reassured that I did not need to be concerned (in person I was told plans cannot change, ridgeback changed their plans after realizing their mistake with pump location, negatively impacting my home). I paid for a lifetime transferrable warranty but approximately 17 months later I started to have water issues and it's only been getting worse. Little has been done by the company other than replying to emails and making false claims in person. ***** (Part owner) even offered me to install another pump; however, this will not resolve my issues. She has told me that my father needs to help fix their equipment and I MUST have them clean it for the foreseeable future (at a rate of $600 every 4-6 months, never mentioned during install) In July, an employee of Ridgeback came to clean the system, he was unable to clean it properly, he tested all 3 pumps and they are working, and he even mentioned the pump should be in the other side of the house. I am currently using a military computer, but if you need any additional information/evidence I have email chains, pictures, videos and dates. With my work, I am usually unable to use a phone while in my building (security reasons) I can return voicemail messages or emails.