ComplaintsforCanadian Linen & Uniform Service

• Initial Complaint

  08/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I commenced service with Canadian Linen at the launch of my small business in January 2023. Right from the start, we experienced several issues with the services, including billing mistakes almost every week, missed deliveries (which we were then always billed for), and a general lack of effective customer service. Staff were either constantly rotating or the employee turnover rate was very high. Regardless, the services were very inconsistent as a result of the constant changes. We began making complaints early on, often by phone but also by email. In June 2023 I had had enough and sent an email to Canadian Linen, with the following phrase included: “If you are able to come up with a better solution, I would like to know what you can do for me. Otherwise, I would like to begin the process to cancel our services with Canadian Linen.” Over the coming weeks, Canadian Linen attempted to resolve our issues by sending a rep to visit the store (one I had never met before). They were finally taking it seriously. We were refunded some money for services previously mis-charged, and told that the issues would be resolved. I continued to monitor the situation going forward. Unfortunately, the issues continued with missed deliveries, mis-charges and inconsistent service. So, at the beginning of November, I told Canadian Linen that we would be discontinuing services with them. I was told immediately that I would not be allowed to do so without a 60 day notice so that they had a chance to resolve the issues. I told them that I had given my notice back in June, to which I was told that I did not use the correct language, so it did not count. I replied asking for clarification on the language they was referring to, but received no response. The services continued with no further communication. At the end of November, I asked the delivery team to collect their items but was refused. We have not received service from them since, but I continue to be billed by them weekly.

  Customer response

  10/12/2023

  These are the invoices that have been sent to me for NOT RENDERED services. The last date that Canadian Linen serviced our business was on Thursday, November 23rd. I have paid all RENDERED service invoices. Canadian Linen has not serviced our business since November 23rd, but they continue to send invoices. I have told them I will not be paying the invoices, as our services have stopped. They have refused to close our account.

  Business response

  28/12/2023

  Hello,

  There were some service issues through the summer that were resolved and credits were issued. We are attempting to resolve any outstanding issues. A contract is in place, and service has been refused since the mentioned date in November.

• Initial Complaint

  10/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business is engaging in ********** activities. They position their business on the promise that you only pay for the towels you use, yet they continuously over charge us and charge us for damaged towels when we have never damaged a towel. They continuously charge us for services that were not completed, and even sent us a full invoice when we were not operating and there was no service conducted. They continuously avoid phone calls and when you do get in touch, they say someone else will reach out, and of course no one ever does. At this point they owe us over $90 from the last three invoices. We have been using this company since May, so I imagine they owe us a lot more than $90. They told me they print their invoices before they even complete the work, this is ********** behaviour and is illegal. Each invoice attached has either been overcharged, services charged for that were not completed, as well as an invoice we received when we were closed. No business deserves to be ripped off every single week. This company is across Canada, I don't even want to know how much money they have been stealing from hard working business folk. I w*** ********* **** ***** *****

  Business response

  10/02/2022

  This is a response to Claim ID: 16439908 (48902944)

   

  Canadian Linen and uniform services corporation is a textile rental company. Our services are offered as weekly rental. ***** ******** *** signed a contract with Canadian linen as a GroupX plan member for discounted pricing on the rental of our products. The GroupX preferred program contains inventory billing minimums. In this case the customer must pay for a portion of the towels even if unused as they are rented to the customer for their use and are at the customers location the entire time. These minimum inventory billings are negotiated on behalf of GroupX and Canadian Linen as part of that buying power program. Inventory and amounts on-hand are established by the customer. Final resolution: Customer was issued a credit and service was stopped.

   

  ******* ***** | General Manager | Operations

  Canadian Linen & Uniform Service Corporation
  41 Thornhill Dr.
  Dartmouth, Nova Scotia B3B 1R9

  P  902.468.7520  M  647.991.1083
  EMAIL *************@canadianlinen.com

  Customer response

  10/02/2022

   I am rejecting this response because: I have yet to see a credit on our credit card, so at this time no credit has been given. I understand we would pay a minimum for the towel rental but that is not the bill we received while we were closed. We received a full bill that included towels being laundered (there were no towels, we were closed for 2 weeks, you did not pick up towels or deliver towels)They also had a service charge on the bill, again we were closed, there was no service. 
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩