ComplaintsforThe Snore Shop
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Complaint Details
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Initial Complaint
03/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 21/07/09 I registered with ******* on a recall list of CPAP machines because there was a health concern with them ( purchased from The Snore Shop in Truro NS ) to which mine is on that list. I have been in contact with the Snore Shop several times and I feel that I am given the run around. My brother also has a CPAP from another health server and he has had his replaced within a year of his registering his. I have complained about having a headache ever since I started using this CPAP machine also I need this for my breathing at night ( as I cannot sleep without it). Thank you for your time **** *******Business response
19/12/2023
Hi,
We are currently working through the list of patients to be remediated through the ******* recall. We have been contacting patients in order of the date they registered their machines. We have moved this patient to the top and will get her machine remediated.
- ******
Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
2 1/2 hrs. Ago I received a letter through the Snore Shop telling me that ******* Canada were recalling my Cpap machine for health reasons and that I was to stop using it. They gave me a number and said I would be hearing updates. All this time has passed and I have heard nothing from******* besides the initial letter. The Snore Shop set up a telephone line for you to call in to get info but you must leave your number and they will return your call the next day. I called in March and they told me nothing had changed in the two years and they had no new info. I have gone all this time without a Cpap machine and it is affecting my health. Personnel never offered any suggestions as to what I could do in the meantime. I bought the machine from the Snore Shop not *******. I thought they could at least offer me a machine to use as my insurance will only cover one every 5 years. The personal are even tardy returning calls. I feel like I’m just banging my head against the wall. All I want is some answers. 1) How long do I have to wait to get some answers from *******? 2) will they replace my machine or give me a pay out? 3) what can I do in the meantime to treat my condition that isn’t going to cost me a fortune? I need this machine in order to sleep and breath properly. They are totally uninterested when I get their ear. Time is marching on and this situation is ridiculous. I feel I bought and paid for their services and have received nothing in return.Business response
06/11/2023
I have booked Miss Valentine into the clinic as we just received some of the ******* inventory to start remediation of some of these high-priority remediation devices.Thank you for your inquiry*******Customer response
06/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20719715, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.