Business ProfileforHoyt's Moving and Storage Ltd.

We retained the services of Hoyt's to move our cars from Florida to Halifax, NS. We have incurred charges of $3255.00in additional expenses, based upon their errors and lack of follow through. Titles were requested as a necessary step to cross the border into Canada. E-Titles are usable for all transactions in the state of Florida, but are not accepted at the border. The e-titles were provide via email prior to departure by the coordinator (******** Mazzerole) and hard copies by the driver. E-titles are not acceptable documentation, per the Canadian Border Services- which is Hoyt's responsibility to do. Upon arrival in Buffalo NY on September 2, 2022 our vehicles were not permitted entry. We were not even contacted regarding this and called on September 9th. Our contacts were not aware of the location or situation surrounding the vehicles. We were informed that the titles accepted and provided were not usable. We signed a Power of Attorney, allowing Hoyt's to act as an agent in every capacity, inclusive of obtaining the titles they should have had in the first place. They refused to perform this function - forcing us to either fly back to Florida or hire an agent to get duplicate titles. Upon receipt of titles, no action was taken until we called again. The new titles were received in Buffalo on 10/11. Again, no action was taken and no one contacted us. We contacted Hoyt's to inform them that they had the titles, which they were not aware of. We were then told they were received on the 14th (per tracking information this is not true) and the cars would be on their way. The cars were, in fact, not on the way and as of this complaint still have not arrived. We are now told that they may be received this Thursday (10/20) or Friday (10/21.) The breakdown of charges we incurred includes: $500.00 - hiring our own agent $174 - duplicate titles $28 - overnight mail titles $2554 - rental car Total - $3255 We would request this amount be deducted from the bill from Hoyts.