Business ProfileforMacPhee Ford

My vehicle was less than a year and a half old when my check engine light came on. I took it into the dealership, and my fuel tank pressure sensor had failed. Based solely on the fact that my car was undercoated over 6 MONTHS prior(!), they claimed it was contaminated by the undercoating. I requested help on appealing the decision on their website and was ignored. In good faith, I had them repair it and requested to have the failed pressure sensor returned to me so that I could have it investigated by an engineer I know, since they didn't bother to investigate it themselves, and the tech agreed to return it to me. When I picked up the car, the girl behind the desk knew nothing of my request, and the techs had gone home for the day. My calls weren't returned when I called the day after. 36 hours later I called and the service tech said he "forgot" to pass on my request. I immediately called the service manager, **** ********, who tried to claim it sat on the bench "for 3 days" before they decided to throw it out. Obviously a lie since I had the work done 36 hours ago. The service manager promised to get in touch with his warranty people and have that paperwork forwarded to me, as it would have more details that would support their claim and allow me to seek reimbursement from the undercoating company. The service manager never returned my phone call, and ignored several messages I left. I resorted to blocking my number to get him to answer the phone and which resulted in him providing me a copy of their workshop manual codes for the failure which had 1 possible cause of failure being contaminated by undercoating and 5 other causes that would be covered under warranty, which we're never investigated. I asked him about the warranty paperwork he promised me and he claimed he could not provide the warranty paperwork because it was "in an electronic space", and could not be sent to me.