Business ProfileforO'Regan's Automotive Group

Worst dealership experience ??. I went in two weeks ago to order an LX for my business use. The salesperson, *****(he’s also the manager) kept mentioning that a ***** ***** **** like me wouldn't be able to afford such an expensive vehicle, even though I was pre-approved for financing. Despite this, they took my deposit. Given that the brand they work for has a large ***** customer base ??, it's ironic. They told me I would have to wait another two years. Two weeks later, ***** called me to see if I wanted to check out and take the one that had just arrived. I was satisfied with the vehicle but not with his service. He threw me the key to check it myself and was texting on his phone instead of introducing the functions. Later he asked me to go into the financial office to go through the documents and asked a guy named ******* to ******** me into purchasing their products for 30 minutes. Even though I said I didn’t need ridiculous services like ceramic polish, he still questioned me: Why??? Although I chose to add the $3000 extended warranty, these two guys were still not satisfied. But still said we would arrange a date for pickup. I could tell they regretted it at that point because they thought I hadn't purchased enough products. However, the day after, they informed me they wouldn't sell it to me. It's totally fine, but it's interesting that ***** told me to check it out and take it—a total waste of time. (Attached picture of both sides signed purchase agreement) Anyway, I wish them the best of luck, though they seem to want to avoid all '***** customers' ?? while working for an ***** brand.

We disagree with your characterization of events. However, if you’d like to discuss your concern, please feel free to reach out to us at [email protected] or by telephone at 902-453-2331