![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforOlympia Tile International Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
18/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Wall tiles were purchased on March 30, 2021 and again on July 26, 2021 at a total cost of $591.35 They were installed in our bathroom shower in July. By mid-August we noticed hairline cracks under the glazing of several tiles that had been installed. (This phenomenon is called "crazing" and apparently results from an incorrect balance of products used during the manufacturing process. The cracks show up after installation and gradually become enlarged as water from the shower seeps into them.) When I emailed ****** ********* at Olympia Tile in September, he appeared willing to look at the problem. After several reminders, he sent a co-worker (*****) to inspect the tiles on November 24, 2021 At that visit, ***** took pictures and told me that ****** would report back to me re a resolution. No report or settlement has materialized since that date. Meanwhile, we will have to remove and replace the shower tiles with a whole new set of different tiles as the Olympia tiles proved to be defective.Business response
15/03/2022
I have resolved this complaint. Will be putting through the credit shortly.Olympia Tile International, Inc.Senior Claims AdministratorSincerely,****** *********Customer response
15/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16783000, and find that this resolution is satisfactory to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.