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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Coastal Roofing

          View full profile
          Location of This Business
          958 Cole Harbour Road Unit # 5, Dartmouth, NS B2V 1E6
          BBB File Opened:
          7/5/2015
          Years in Business:
          9
          Business Started:
          12/11/2014
          Business Started Locally:
          12/11/2014
          Type of Entity:
          Partnership
          Business Management
          • Mr. Eddie Fultz, Owner
          Contact Information

          Principal

          • Mr. Eddie Fultz, Owner

          Customer Contact

          • Mr. Eddie Fultz, Owner
          Service Type

          Alert

          See What BBB Reports On

          Alert

          BBB files indicate multiple complaints against Coastal Roofing in the past 6 months concerning quality of work and failure to honour a warranty-none of which the business responded to.

          On Dec 13, 2018, BBB sent a Pattern of Complaint Letter to the business which was accompanied with an Agreement to Eliminate a Pattern of Complaint form which was to be returned to BBB by January 3, 2019.

          On January 22nd BBB sent a second Pattern of Complaint Letter to the business with a request for a response by Jan 29th.

          As of Jan 29th 2019 the business has not responded.

          The goal of this communication with a business is to assist in finding ways to address consumer concerns.

          The complaints indicated poor business practices including: Sloppy workmanship and failure to respond to consumers' phone calls requesting completion of work and honouring of warranty etc.

          BBB offers the following General Advice When Choosing A Roofing Company:

          A roofing company should be able to provide the following: 
          · Local references and roofing testimonials 
          · Business License 
          · Roofing credentials 
          · Workers compensation insurance 
          · General liability insurance 
          · Written manufacturer warranties


          · Get recommendations from friends, relatives, neighbors, co-workers, insurance agents or claims adjusters. Also check with the local Better Business Bureau and Home Builders Association to see if complaints have been lodged against any contractor you're considering. 


          · Take your time about signing a contract. Get a written estimate that includes any oral promises the contractor made. But remember to ask if there's a charge for an estimate before allowing anyone into your home. Ask for explanations for price variations, and don't automatically choose the lowest bidder. Get a copy of the final, signed contract before the job begins. 


          · Resist dealing with any contractor who asks you to pay for the entire job up-front. A deposit of one-third of the total price is standard procedure. Pay only by check or credit card - and pay the final amount only after the work is completed to your satisfaction. Don't pay cash. 



           

          Contact Information

          958 Cole Harbour Road

          Unit # 5

          Dartmouth, NS B2V 1E6

          (902) 433-7663

          Accreditation

          This business is not BBB Accredited

          Years in Business: 9

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.