26 Customer Reviews
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Review from Catherine P
1 star15/06/2024
Ordered two items, only received one in a box too small to hold the two items together. Emailed customer service and got no response. I'm calling next but it's pretty messed up to only ship out one item when the order was for two. How do you miss that? It's not like I ordered 20 things either where I can excuse a mistake like that.
Fix.com Response
20/06/2024
We are sorry for any issues this may of caused. Your order was shipped with two tracking number in different packages so they would not get damage during shipping. USPS tracking number 9434611206210265209148 delivered on 06/12/24 and USPS tracking number 9434611206210265209155 delivered on 06/15/24. If you do not have both of the items please let us know.Review from CLIFFORD H
1 star07/05/2024
There is nothing mention about a service fee of $99,99 mention in ad and it just automatically comes out your account or charged to your credit card. An you cannot get in touch with fixed for it to be explained why? Nothing is said about this in there ads! I want to know why!Fix.com Response
09/05/2024
We sorry we believe you have the incorrect company. We do not charge service fees. We are a online company that sells parts for appliance and small engines and tool parts. Did this charge say it was from fix.com?Review from Barry R
1 star29/04/2024
I ordered a part on 3/21/2024, paid immediately, it is a special order item said allow 7-10 days. A month later, No status, no updates, on 4/23 I sent an email to with NO response. Tried calling the 800 number multiple times, only to get the useless auto-attendant. I really need the part and would appreciate an update. Order #23367761 Barry R.Fix.com Response
30/04/2024
We are sorry for any issues this may of caused. Checking on your order the items ordered are not stocked items. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer.Review from Jennifer H
1 star26/04/2024
Failure to provide email notification to warn and alert customer before automatically renewing and increasing yearly subscription price to $99.99.Fix.com Response
30/04/2024
We are sorry for any issues this may of caused. If you can please provide your order number and we would be more then happy to look into this matter for you We do not find an order under the email or name provided..Review from Brian B
1 star25/04/2024
Order part on 03-02-2024 and did not receive part. I visited website and called, but was not able to get information on delivery status, other than on order. Absolutely NO customer service!Fix.com Response
30/04/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the items ordered are not stocked items. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer.Review from Corry H
1 star17/04/2024
I ordered a glass shield for a propane heater. It was damaged in transit and never delivered. Emails and calls to fix.com were completely ignored. Refund or replacement request completely ignored. Support call line goes directly to recording 100% of the time. $35 lost. They are *******.Fix.com Response
19/04/2024
We are sorry for any issues this may of caused. We show you reached out on our Facebook message and claim has been filed with our warehouse. The refund was issued today 04-19-24 in the amount of $34.28 for your order. You will see back on your credit card in 2-3 business days.Review from Mher H
1 star20/03/2024
I placed an order on Feb. 19, 2024 and was charged on Feb. 21, 2023. The item was expected to ship in 3-5 business days. Now, a month later, I still have nothing. I sent customer service an e-mail on March 8, 2024 and nobody responded. On March 20, 2024, I sent another e-mail to customer service and tried to call Fixcom but no agents were available according to an automated message. Nobody has gotten back to me. I would never even consider ordering from this company again. I'll likely need to open a dispute with my credit card company.Fix.com Response
02/04/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the item ordered was not a stocked item. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. We currently show your order was cancelled and refunded in the amount of $21.28 on 03/22/24.Review from Brian M
1 star25/01/2024
I placed an order over a month ago and my credit card was charged on the day I placed the order. I have not received any status updates since then. I emailed their customer service a week ago and received no response. I called their customer service phone number, but there are never any representatives available to take a call. I should have read these reviews before taking the risk with this company.Fix.com Response
26/01/2024
We are sorry for any issues this may of caused. Checking on your order. The item ordered was a special order item so we did not have instock at the time the order was placed. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. We do show your order was cancelled on 01/25/24 and refunded in the amount of $19.74.Review from Clint E
1 star06/01/2024
Ordered part, you took my payment, and no part was provided. I emailed your customer service, provided proof and received no response. First time I used FIX.com and the last time. Definitely not providing any good recommendations.Fix.com Response
11/01/2024
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order the item order is a special order item. We did not have in stock at the time the order was placed and had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. Currently the items have not shipped to us from the manufacturer. Once received the items would ship out to you and arrive in 3-7 business days. An automated email will be sent to you to advise of this shipment.Review from Kenneth F
1 star04/12/2023
Order parts with next day shipping items didn't ship for 4 days canceled the orders the next day they shipped one of my orders then on monday shipped the 2nd order this is a joke of a company now will be the waiting game to get my refund Definitely would not recomend or use againFix.com Response
07/12/2023
Thank you for your feedback and would like to apologize for the inconvenience this has caused you. The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. Which caused the delay in shipping. We do see the packages have been refused and you will see refunds for your orders back on your credit card in 2-3 business days.
Customer Review Rating
1.15/5stars
Average of 26 Customer Reviews
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