Complaintsfor902 Auto Sales

• Initial Complaint

  27/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 6th/2024 I purchased a vehicle from 902 Auto in Dartmouth NS. The total amount of the vehicle was $27214.38. At the time of purchase, I was told that the vehicle was fully inspected with a brand new 2 year inspected. Immediately following delivery I noted that the rear wiper would not work. I contacted the business and they told me they would arrange to have a wiper motor ordered and the cost of only the motor would be covered under warranty. The motor was received and I had to cover the cost of installation. In approximately March of 2024 I noted quite a bit of rust on the roof, around the windshield and the drivers door. The areas appeared to have been covered over with a type of paint but due to snow and water over the winter months, the coverup paint wore off. Immediately contacted the company and this is where the problems started. I was constantly put off from one employee to the next. In the beginning I was told to get two quotes from auto body shops in my area and the issues would be covered. Upon submitting these quotes I had nothing but ignored calls, texts and emails. I finally had my son contact the manager and he was told that the rusted areas wouldn’t be getting fixed. That they refused to cover it under the warranty and because I did not “inspect” the car myself (I am not a mechanic) that it was ultimately my fault the spots were missed. All the offered was $200 cash back to use however I chose- which I have never received and have been ignored ever since. I am seeking repair for my vehicle at one of the shops I have contacted based on the quotes I have provided. I also have text message correspondence which I do not have room to upload if further details are needed.

  Business response

  07/06/2024

  Vehicle did come with a full MVI and warranty. The warranty does not cover surface rust spots. 
  We will not be paying for a new paint job on the used vehicle as its not required for an mvi. 
  

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  - Transaction Date is April 21st, 2023 - Amount ($37,139.03) inclusive of trade-in car value of $10,500.00 plus taxes and interest - The Business states that they sold me a ******* Venue Preferred, but I received a ******* Venue Essential - I need them to reimburse the difference in value between both vehicles plus taxes and interests - I have emailed and used postal services explaining to them that I received the wrong car but no reply or response, the letter is attached _ I was also told by *** that I had 3 years warranty but on the document it stated none

  Business response

  17/04/2024

  As explained to the client last year, the price of the car was dictated by the amount of negative equity she had carried over into her new loan. There was $8000 that was added to the loan to cover the negative equity. If the vehicle was listed wrong on the trim level in our system, it wouldn't have changed the final sales price of the new deal nor would it have effected the amount of the negative equity.

  Customer response

  17/04/2024

   I am rejecting this response because:

  What 902 Auto Sales is saying makes no sense.

  As previously stated in letter and the email I sent to them last year April in 2023, the vehicle was priced based on the ******* Venue Preferred cost, and this had nothing to do with the car I traded in (made mention of $8,000.00). The Bill of Sale attached shows a total of $34,999.00 (base amount) which includes the $8,000, the difference ($26,999.00) is what I was charged. 

  The cost for the ******* Venue Preferred ($26,999.00 plus taxes and admin costs) at the time would have been the cost 902 Auto billed me, while the cost for the ******* Venue Essential ($21,999.00) as what was confirmed with an ******* dealer here in New Brunswick.  

  I should not have been charged for a car the Bill of Sale states I received, when in fact I did not, this is unfair to me. The ******* Venue Preferred has a lot of features that the ******* Venue Essential does not have, so I should be reimbursed the difference along with the taxes, and interest rate the bank has charged me for financing up to the point of reimbursement.

  I would also like an adjusted bill of sale, when the reimbursement is completed.

   

   

  
  

  Business response

  18/04/2024

  If the vehicle ended up being a higher trim level with more options the cost would have been way more expensive. The price was not priced the way it was because of the trim level listed on the bill of sale. It was dictated by the cost of the vehicle and the negative equity in her trade, which gets included in the new sales price to pay off the entire old loan. 
  

  She owed more on her trade then what it was worth. 

  Customer response

  18/04/2024

   I am rejecting this response because:
  
  The fact still remains I was sold a vehicle that is not the same as what is on the bill of sale.

  When I found out, I told *** to take back the vehicle, he was saying I would have to trade it back in 2024.

  It is like receiving  bananas but was told I got grapes. Receiving a lower price fruit but paid the higher price fruit cost.

  The vehicle price is incorrect and there needs to be a reimbursement. 

  The vehicle I traded in was valued what 902 Auto mentioned, this was also verified.

  902 Auto keeps mentioning the trade in cost, this has nothing to do with the overpricing.

  By communicating with *** with my 1st purchase, I never expected I would be disappointed with my 2nd purchase.

  If I had known I had received the wrong vehicle when it arrived, I would have never signed but *** knew this, and still sent me the wrong vehicle with a high price.

  I will never recommend anyone to purchase from 902 Auto

  I signed those papers because I trusted Tas, but 902 Auto has taught me a valid lesson which I will never forget

   

• Initial Complaint

  15/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Transaction occurred in June of last year. I was supposed to be the co signer for my daughter. The vehicle purchased was dropped off shortly after supper on a Sunday ! Everything was very rushed and out the door. I ended up as the owner and not co owner. This suv purchased was her second vehicle with this company. She traded the first one for this suv. The amount of trade in allowance was $33,800.00. In turn 902 Auto sales paid off that loan to the bank. However , I have been charged $54,000.00 plus tax for a 2020 Mazda which according to ****** is worth $25-29,000. The new loan amount shows on an app on my phone. My daughter was told to open an account with Bank of Montreal. I deal with a different bank. When I called 902 Auto the conversation did not go well and I was passed over to the manager. After several sentences, I had such anxiety, I had to hang up. During the conversation with them, I explained how frustrating this is for me. I am 65 years old and do not need the stress. The salesman asked what I drove and suggested I trade it in and the suv and get something affordable to me. That is when I flipped. My vehicle is completely paid off I told him, why would I need a bank payment at my age? I was told that was the only solution. I would like to get this resolved . The payments for the car that is sitting in my driveway are $100.00 biweekly more than the van she traded in ! The salesman had told her he would find something cheaper. Obviously, he did not. I spoke to my bank advisor about having it repo'd. He said that will really mess up my perfect credit so I am at a loss. There is no way that I will get $50 some thousand for the car if I can even sell it. To rectify the problem, I would like 902 Auto Sales to lower the basic vehicle amount from $54,000.00 plus tax down to where it should be $29,000.00 at the most.

  Business response

  16/03/2024

  The client purchased a 2020 Mazda cx-5 GT with 63000kms on it and traded in a 2017 dodge caravan with 163000 kms on it. The balance owing on the van at the time of sale was $33800. The value of the van at the time was $15000. The remaining $18800 negative equity gets added to the cost of the new vehicle. As explained last year when they purchased the Mazda from us. Of course, we cannot give the client $25000 at this time to bring her loan down. 

• Initial Complaint

  20/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a car from J*** ******** on Feb 10 2023, I was not advised that there would be no insurance on my loan that if something was to happen to me that my loan would be covered under the insurance. This is Fraud, as of right now i am not able to work do to a medical problem and i contacted my loan company that i finance my car through and i was told there is no isurance on the car and that i had to call 902 Auto because they would be the ones who would have had the insurance, **** ******** the Manager of 902 auto straight out told me that they haven't done this since covid! I would not of purchased a 33,000 vehicle with no insurance if something was to happen with my health or with me. This is robbery.

  Business response

  21/02/2024

  The client is talking about a product such as walk away. Which is offered through third party warranty and insurance companies. Most third party companies stopped offering this product after the covid epidemic as I explained to the client.

  The client was never lead to believe they had this product nor was the product ever discussed at the time of purchase. They never mentioned wanting it or any interest in the product at any time. Not entirely sure why they assume this is fraud. Walk away insurance is not a common product on used car sub prime auto loans. 

  Business response

  21/02/2024

  The client is talking about a product such as walk away. Which is offered through third party warranty and insurance companies. Most third party companies stopped offering this product after the covid epidemic as I explained to the client.

  The client was never lead to believe they had this product nor was the product ever discussed at the time of purchase. They never mentioned wanting it or any interest in the product at any time. Not entirely sure why they assume this is fraud. Walk away insurance is not a common product on used car sub prime auto loans. 

  Customer response

  21/02/2024

   I am rejecting this response because:
  
  I am not looking for walk away insurance, I am looking for the universal loan Insurance that I should have been told about with IA Auto finance that they have for disability or more. The Manager and I put that lightly is just looking at his commission and his own pockets, and rips of people who have no other choice then using these services. And the Manager was originally the person who done the car loan. My car came with front end damage, no sensors on the tires, no jack or tire wrench, I could go on but I was ignored by them when I tried contacting them last year. 

  Customer response

  21/02/2024

   I am rejecting this response because:
  
  I am not looking for walk away insurance, I am looking for the universal loan Insurance that I should have been told about with IA Auto finance that they have for disability or more. The Manager and I put that lightly is just looking at his commission and his own pockets, and rips of people who have no other choice then using these services. And the Manager was originally the person who done the car loan. My car came with front end damage, no sensors on the tires, no jack or tire wrench, I could go on but I was ignored by them when I tried contacting them last year. 

• Initial Complaint

  29/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This dealership sold me a broken car which they claimed was in good working condition. I drove it less than 300kms and it needed towed to a dealership for repairs. They promised to pay and have not. I did not have a vehicle for 3 weeks and ended up paying for this which cost me roughly 3000$. I have all text and phone conversations recorded of then promising the vehicle was in great condition before I bought and after when they promised to pay for repairs. They have not. I am a single mother of a disabled child. I cannot afford this I was forced to pay because I was starting back to work and needed my vehicle. The cost of the repairs was over 2000 plus the rental and the tow. The loan I took wad around 26000$ for this vehicle I just want the repairs and tow and rental cost paid for like they promised. And I do have them agreeing they would pay in voice and text. I will need to get the bills from the dealership as I don't have them on me currently but I will attach one set of texts for now.

  Business response

  30/01/2024

  The picture of the text message isn't showing up on our end for some reason so i am unable to address that at this point. The client does have a warranty that should help cover costs of any issues that might have occurred. We do not cover costs of rental vehicles. If we are able to get a copy of the bill in question we can have it addressed immediately and see if it is something we can help out with. 

  Customer response

  30/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21217890, and find that this resolution is satisfactory to me.

• Initial Complaint

  13/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  Nov.28 we sent a message to someone from Driving With ***** looking for what we thought would be a car returned from a rental place. He told me to contact his partner **** at 9************ Contact was made and the process of finding us an SUV started. Because of our financial situation he sent pictures of what would be accepted by a bank. A 19 Tucson was selected and pictures of the SUV were sent payment was agreed upon, contract was signed December 1,2023 and the delivery date was to be Wednesday December 6 the horror started. The salesman contacted us staying that there was a dent and a hole in one of the doors that needed to be fixed in a body shop. But it would be ready to be shipped got us on Wednesday. Then he said the body shop couldn't take it until Friday. At that point I sent a message to **** and the salesman and asked to get out of the deal and **** sternly informed me we signed a contract and there was no getting out of it. Now delivery would be Monday the 11th. This is smelling, just like the SUV, stinky. So we're not happy. The salesman felt bad so he promise us $500 for our troubles. Friday we were told the SUV was was being fixed and would be delivered Saturday. We requested an early delivery so we could look at it in daylight, they arrived at 6:30. We took it for a test drive, signed papers and went home. The following morning in daylight things were not right. 1- No car jack 2- No spare tire 3- No Wheel wrench 4- A horrible smell that was caused by rotting food and other strange things found behind the rear seat 5- Yellow caution light on panel indicates LOW BEAM ADJUSTMENT: SEE DEALER 6- Cracked and missing splash guard R/H front 7- Front underside skid plate is missing completely 8-There’s a trailer hitch but no wiring 9- Hood has many paint chips 10- NO spare key We were told to get the car detailed and they would pay $150. So the total is now $650 but no money has been sent as of today. Had we been able to look at SUV WE would not buy it

  Business response

  14/12/2023

  **** has never personally not spoke with the clients, so they are just confused on who they spoke with is my guess. The clients did bring their concerns to our attention, which as of last night at 6pm we came to a conclusion on how to fix the problem, which was sending $650 to help out and the tire and jack. The accountants leave the office at 4:30pm so the money was to be sent today. Now we received this BBB complaint we will contact the client to re asses the situation. Thanks

  Customer response

  15/12/2023

   I am rejecting this response because: salesmen has repeatedly lied about what was wrong with the vehicle. Promised to ship items that were missing from the SUV and the promised items were not shipped in a timely manner. Description of the SUV was false. We tried to cancel but were told once signed contract could not be canceled but the bank states that dealership CAN  cancel. We have been ripped off by *** *** *** ******* and are victims.  BUYER BEWARE!!!
  
  
  

  Business response

  16/12/2023

  We spoke with the clients and agreed to purchase a spare tire and jack and send them $650 to cover another detail and help with their time. The spare tire and jack was to be sent out on our next trip to NB which is coming up this week. Clients say they can't drive the vehicle without the spare tire in the trunk so we have put a rush on getting it to them.  They informed us they would cancel the BBB complaint upon receiving their $650. To our surprise we have received another message after sending them the funds.

  Will contact client to come to another resolution at this time. 

  Customer response

  22/12/2023

   I am rejecting this response because:
  So we have owned this disaster for 13 days today December 22nd and haven’t driven it more than 50kms. It was delivered filthy, damaged and missing key items necessary to drive this vehicle safely. We got the ok to take it to our mechanic so he could reset the headlamp warning light and while there we requested an oil change. Well we got the heartbreaking news that it had been in an accident. The damage was extensive only visible once on the hoist. Damages already listed were the belly pan, R/H guard assembly, no spare key, spare tire, jack, wrench. After it was put on the hoist the mechanic showed us that the carrier assembly/radiator mount was broken, the L/H 1/4 Panel garnish is missing, then there’s issue about the caution light for the lights; well the wire to the headlight is broken, it sits right behind the radiator which was probably broken during the accident. It cannot be reset, it will have to be repaired. All these issues are hazardous and MUST be repaired before we can drive our NEW  to us used Tucson. We were accused of having an accident by Joel and **** sent a copy of the ******. ****** only shows damages that have been reported. The total to have this fixed is in the area of $3305.00 + labour where applicable. 
  We were accused of embezzling $650.00
   $150 to have the it detailed $500 because we could not have it for the promised date of December 6th. We never asked for anything from them except to cancel. So the $500 was hush money. We have been scammed and have been violated by professional cons. We are NOT the only victims, we have read the reviews of others and this seems to be a pattern and they are getting away with it. The only acceptable solution is for them to take it back and give us our money back.
  
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Will not remove me from call list, constantly calling repeatedly after telling them to stop calling. I am not a customer and never have been and do not wish to have their services and they will not stop bothering me.

• Initial Complaint

  13/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bought a acura ilx hy rus from them..the car had issues I started right when we bought the car..I've paid for all the expenses out of my own pocket.when I bought a newer car that was a lemon!! Now there is more mechanical issues that require attention that I would like 902 auto to pay this time

  Business response

  14/09/2023

  Client purchased the vehicle in December of 2022.  He has a great warranty with the vehicle as well. He never reached out to us with any issues at this time, but we would recommend he take it to a shop and hopefully it is something the Warranty will cover for him. 
  We will not be going good for any repairs 10 months after the sale. 

• Initial Complaint

  22/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a truck through 902 auto sales and when received and brought to my home in gfw, we noticed a bunch of stuff on the truck! Pan all scrapped up, pieces cracked off, transfer box is rusted, I was told it was an eco boost and it is not. The guys were good to deal with until I got the truck and had problems with it, they told us we could use our insurance to fix any problems, nobody wants to use their brand new insurance on their new truck! I brought the truck to gander Ford to have it inspected, it did not past inspection, that now not allowing me to get the truck registered!! I also had it priced, and it’s only worth half of what they sold it to me for. The Inspection slip they have from Nova Scotia does not match Newfoundland’s. Apparently they have never had returns, but you go on their website and read reviews about a lot of unhappy customers! I don’t want this truck fixed, I want the truck returned. There was information held back, and information included that was not true, the truck is not the truck I ordered.

  Business response

  29/08/2023

  ******* purchased the vehicle the beginning of June 2023. He was given the paperwork and contracts to look over before signing anything. No one lied about what type or truck the client was receiving. He had ample time to look over the contracts and ask any questions needed to be asked. Vehicle was fully inspected and MVI'd by a license mechanic before he purchased the vehicle, and a warranty was placed on the truck as well. 
  We mentioned if it did have any issues to have the vehicle looked at by a license mechanic and there was a great warranty that should fix any issues.
  We will not be doing a refund, the client has been in possession of the vehicle for almost 3 months now.
   

  Customer response

  30/08/2023

   I am rejecting this response because:
  Before i bought the truck in june, i was told the truck had a 3.5L ecoboost engine in it, which is doesn’t, it has a 3.3L V6 which is 2 very different trucks. I was also told the truck was in great condition, which for a truck being sold for around $50,000 i was assuming the truck was in great condition, but there’s marks and scratches all over the tailgate and inside the pan of the truck, which was only the start of the problems. The truck came with an inspection slip from nova scotia saying it passed inspection. I was unable to get an inspection on the day the truck got delivered so i booked one for a few days later. Still assuming that between the inspection slip from nova scotia and the price being paid for the truck, that the truck should be in good condition so i signed for it. it was once i took the truck for an inspection myself that i found out that the rear transfer case is rusted out and needs to be replaced, the rear pinion seal and flange is gone on the truck so she is leaking oil from the rear end, and the rear pads and rotors were, as i was told by the mechanic, “the bare minimum to pass inspection”, and it’s also very clear to me now after finding all these problems with the truck that it was obviously used for a company work truck and used very harshly and carelessly. A 2019 truck purchased for around $50,000 should not come with all these problems from the first day i received it. Then when i contacted 902 auto sales, they told me to just use the warranty to fix it, which wouldn’t cover all the issues with the truck as it is only powertrain warranty, so Nick and Josh told me that they would repair the truck at their own cost if it meant that i would be happy with the truck, to which i agreed but when i sent them the quote for the repairs, they said they would look around for parts and get back to me and i never heard from them after, that was just a month after purchasing the truck and it’s been almost 2 months now. So now i’m paying $1100 a month for a truck that has a bunch of issues, won’t pass inspection which makes me unable to get it registered so i can’t even legally drive the truck that is costing me $1100 a month and i’m completely and utterly disappointed with the truck i received for the price i’m paying. The truck was severely misrepresented to me as a 3.5L ecoboost F-150 that was in great working condition and didn’t have any major issues, but the truck turned out to be a previously used work truck with a 3.3L V6 engine, and in poor condition with major transmission issues.
  
  

  Business response

  31/08/2023

  Truck was never misrepresented, and the client had ample time with the contracts to go over and ask any necessary questions. Client has a great warranty if he thinks there is any issues. 
  We offered to help but were met with hostile responses, treats, yelling and swearing from the client's father at which point we decided to walk away from.
  We will not be doing a return on the vehicle at this point.

  Customer response

  31/08/2023

   I am rejecting this response because:
  The truck was indeed misrepresented, as i said, i was told the truck was in great condition, which it is far from great condition. the rear transfer case is rusted out, the tailgate has dents and scratches on it, and the plastic on the top is all broke off of the east step on the tailgate, the bed liner is all broken and chipped, the whole exhaust through the vehicle is also rusted out, the rear pinion seal and flange is gone in the truck so it’s leaking oil, the rear pads and rotors were basically due to be replaced when the truck was sold to me, all of these problems were happening with the truck before i bought it, but none of them can be noticed just at a visual inspection without the truck on a ramp, and i was unable to get an inspection at the time the truck was delivered so i couldn’t know all these things were wrong with the truck other than the tailgate and bed liner being beaten up, especially when i have the salesman telling me the truck is in great shape and there’s nothing major wrong with it, combined with the fact that the truck costed me over $50,000, so i assumed there wouldn’t be anything majorly wrong with it for the price it was being sold. i’ve tried being patient and tried to work out solutions, aside from whatever “threats” my father made (which i have no control over), i was even willing to take the deal they offered to fix the truck on their dime back to great condition but then when i sent them the quote for the repairs they told me they would look around for some second hand parts for cheaper, which i was still some what okay with, as long as they were still willing to fix the truck. After the salesman telling me he was looking for parts and he would get back to me in a few days with an update, i never heard from him again. So now i’m stuck with a $50,000 piece of garbage truck that doesn’t pass inspection so can’t be registered to drive on the road, that’s costing me $1100 a month, and the salesman gets away with my money he basically scammed off me with selling me a truck that was most definitely misrepresented, especially as none of the aforementioned issues with the truck were ever mentioned by the salesman first or last, i had to go and pay to have a full inspection done on the truck within the same week i purchased just to find out it had all these issues. i feel i was misleading and extremely taken advantage of by the 902 auto salesman. i feel as though when they were advertising me a truck for around $50,000 it should have been mentioned by the salesman that the transmission is rusted out, the brake pads and rotors needed to be replaced basically within 100 km’s of me initially receiving the truck, along with the entire exhaust rusted out and also the rear pinion seals are gone so she leaks oil. for anyone to say i wasn’t mislead into purchasing this truck is a complete and utter lie, regardless of how long i had the contract or any other paperwork, it still didn’t and couldn’t inform me about all the existing issues with the truck. the truck i received from 902 auto sales is nothing of the $50,000 truck i was lead to believe i was purchasing. In regards to having warranty on the truck, i shouldn’t have to be forced to use the warranty for problems with the truck that were existing before i even received it. but even if i did use the warranty, it’s only power train so it only covers the transfer case and that’s it, i would still have to pay out of my own pocket for the brake pads and rotors, entire exhaust system, repairs and painting of the tailgate, and rear pinion seal and flange. plus no matter what repairs get made to the truck, there still lays the fact that i was told the truck was a 3.5L ecoboost when in fact it’s a way less powerful engine, just a 3.3L V6. i haven’t been satisfied with a single thing about this truck ever since the moment i got an inspection done and was told all the problems the truck has.
  
  

• Initial Complaint

  23/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They told me the car registration would go in my brothers name. The loan was in mine. The driver shows up 3 hours late and allows me to sign a contract when I was clearly intoxicated and she knew that. The manager would not listen to my complaints asking to have the car returned and hung up on me! Who does that? What kind of business is run by an unprofessional who hangs up on someone instead of trying to solve their problem. He couldn’t even explain why his staff (*****) had said the car would be in my brothers name and said he would have to look into it. Most sketchy business ever!

  Business response

  24/05/2023

  The client's husband has been the one who is contacting the dealership and i assume who wrote this response. The manager in question actually spent close to 2 hours on the phone with the client and her husband discussing their concerns. Once the conversation was reduced to name calling and belittling our staff, we decided to end the conversation and move on. At which point the husband continued to call and harass our staff for the entire day. At one point he even tried to disguise his voice and called from a blocked number. 
  

  Customer response

  24/05/2023

   I am rejecting this response because:
  The simple fact of the matter is they sold me a car and delivered it to someone else who’s name is not on the car. Now they refuse to answer how that is legal. Technically I did not receive the product I signed for and the next step will be them speaking with my lawyer.

  Business response

  24/05/2023

  As per company policy we arrange delivery with the client under their instruction. Clients decide the time, location and any other delivery instructions. We simply accommodate as best we can. The delivery process went down exactly how it was instructed by the client. The first complaint had no mention of the delivery process being undesirable. It wasn't until they were unhappy with our resolution that they started this approach on their end. 

  Customer response

  25/05/2023

   I am rejecting this response because:
  You won’t answer anymore of our calls because you know you are in the wrong. You lied saying the car would be in his name and also said he had to sign papers. As it turns out he didn’t sign anything. As far as I’m concerned I paid for a product I didn’t receive. You can’t deliver a car to someone who has no legality to it. As you refuse to talk to me my lawyer will be in touch. I’d recommend everyone stay clear of this horrible place!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩