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Complaint Details
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Initial Complaint
15/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I financed a car after a week of having the car it stop working, they gave me rental without a spare tire I hit a pot hole an pop the tire I called them they told me it was my problem an to deal with it .. I explained where the van was after I was stuck on the side if the highway for 3 hours I got picked up there mini van was.impounded .. they called me three days later told me I had to pay for the impound an towing then told me they will not fix my car that is under warranty till I pay the impound an towing .. I have have not had my car for two weeks they said there no way out of my.contract.with them when I only had the car.for a week an they will not fix it .Business response
16/03/2022
We did loan the customer our own vehicle while we had his car in getting fixed. He called our sales rep to say that he got a flat and that there was no spare tire. We said we would get it towed to our shop. He explained that he had someone come down with a tire and would get it resolved himself which we didn't expect but were pleased. Then we received a call from the RCMP at midnight stating our van was in the middle of the road. we would of had it towed when he originally broke down but he explained that he had it taken care of. Even our sales woman offered to go pick him up. We obviously didn't get to it in time so they had it towed to their compound. In the morning we called to get it out of the yard and transported by truck to our shop. Come to find out that it was not one tire. It was two tires and two rims that were broken. The money that we expected him to pay back was the cost of two used rims two used tires, NO LABOUR charged plus the cost of the tow. He felt none of this is his responsibility. We are being more than fair. We also agree to look at the problem with his car once he pays the money for the damage he caused. And we still do. Nothing has changed. This is the only resolution. Thank you
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Contact Information
208 Joseph Zatzman Dr.
Dartmouth, NS B3B 1P4
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.