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ComplaintsforBill Borden's Locksmithing
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Complaint Details
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Initial Complaint
27/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Was billed 115 for two car keys to be cut and coded that failed about 20 min after payment. Here is an email thread that explains the issue. Me to Bill Sat, Apr 15, 11:01?AM Hi Bill. After I left your place I stopped at the big stop for a coffee. When I tried to get back into my car, the new key unlocked it fine but won't start it. It turns over and stops and says, on the screen, immobilizer active. I've tried both new keys with the same result. Is there something we can do? **** **** ******Sat, Apr 15, 11:29?AM to me I will look into this and get back to you. Me to Bill Fri, Apr 21, 9:19?AM Hi Bill, Happy Friday. What have you been able to find out about the key / immobilizer issue? Thanks John Me to Bill Thu, Apr 27, 3:02?PM Hi Bill, What is the status? **** Me to Bill Wed, May 3, 2:34?PM Hi Bill, I hope all is well as I have not heard from you in sometime. Still looking for an update though. I also wanted to remind you that my airbag warning light is still on. You mentioned you knew someone in my area that could address this. John *** ********* Me to **** Fri, May 12, 11:06?AM Hi ****. I hope all is well. When coding and testing my keys, somehow, coincidentally my airbag fault light came on. We both wondered how this happened. You directed me to follow up in a couple of days and if the light was still on, you knew somebody in Hammonds Plains that could take a look at it. I've tried to contact you multiple times through email and telephone but you have not responded. Soon after I left your shop, the key fobs no longer worked. I notified you of this in an email and you said that you would need a couple of days to look into and that you would get back to me. I've sent multiple emails and voicemail to which you did not respond. It's been over a month and I have not heard from you. I have to assume then that you've decided to quietly end our business relationship. Very disappointing. John 902-820-2018
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.