Business ProfileforQuality Inn Halifax Airport

On April 24th at approximately 1:30 a.m. my husband and I took the shuttle service from the Halifax Airport to the Quality Inn Halifax Airport. The driver drove to the parking lot and 5 passengers disembarked. It was very dark, and it would be easy to take the wrong luggage. The driver proceeded to the hotel entrance and the remaining passengers collected their luggage. My husband was left with someone else's luggage. My husband went immediately to the front desk to ask if they could contact the name on the luggage. The front desk indicated that they did not have any record of the identified man on the luggage. Next my husband spent the next hour contacting West Jet to request assistance. They indicated that because the luggage was received by the rightful owners at the airport that they were not liable to locate the luggage. They suggested that since it happened while on the Quality Inn Shuttle that we make our inquiries with the hotel. Neither of us slept that night. My husband spoke with the day manager at 7:00 a.m. and he suggested we contact **** ******, a supervisor. He left 2 voicemail messages and on the 3 attempt to speak with her she responded. She continually said that Quality Inn Shuttle always goes to the parking lot first. She failed to understand that not having all passengers out at the same time , and lack of light led to this mishap. It could have been prevented. My husband asked to speak to her supervisor, and he left a message at the number provided. In addition, we stopped at the Halifax Airport to see if the luggage had been returned. We both missed a day of work due to trying to locate the luggage. To date we have made several contacts to representatives at Quality Inn. They have not taken any responsibility for our lost luggage. We would like to be compensated for the night we spent in the hotel for a cost of $176.02. Respectfully, ***** *** ***** *********