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Complaint Details
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Initial Complaint
24/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have a billing issue with non-tenant parking at Oxford House in Halifax. I rented spot #9 while I was a student at Dal. In June 2023, I emailed the super at Oxford House (at *************************** to inform him that I would no longer need the parking space after July 2023 as I was graduating. In August 2023, my bank account was automatically debited $173 by Templeton. I emailed the super at Oxford House about the charge. It took a couple of weeks, but Templeton did provide a refund cheque for $173. In September 2023 there was no charge to my bank account, so I thought the matter was fixed. However, in October 2023, my account was automatically debited by Templeton for $173 once again. I contacted the super via email on October 4th, and on October 6th he notified me that Templeton intended to reverse the charge. As of today (October 24th), the charge has not been reversed, nor has a refund cheque been received by myself. I would like the overcharge of $173 from October to be refunded to me, and I also want confirmation that no unauthorized charges will be debited from my account in the future. I have tried calling the office but I have always been told I have to email the super to have any issue rectified. As the issue is still outstanding, I am reaching out this way for a resolution.Business response
15/11/2023
This refund was processed and a cheque was mailed out Monday November 6th to Nathan Edward ****** in the amount of $172.97 to ** ******* ***** ********** *** *** ****I have attached the refund order to this email for confirmation.We kindly ask Mr. ****** to check his mailbox as it should have arrived by now. If it does not arrive in the coming days, Mr. ****** can reach out to my email address ************************* to cancel the cheque in the mail and reissue a new one.Thank you and please do not hesitate to reach out if you have any questions or concerns.Customer response
15/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20777828, and find that this resolution is satisfactory to me.The refund cheque is in my possession.
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Contact Information
5633 Fenwick Street
Halifax, NS B3H 1R2
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.