Business ProfileforiFIXuSAVE

This place is BY FAR the worst experience I’ve had with a business. So rewind about 3 years ago. This was my literal go-to spot to get a screen fixed. The owner (Dutch Village location) was very professional, and efficient, great customer service… My son’s phone now has an issue with the SIM card, so remembering the great experience I had there when I needed repairs on my device, I figured we would get him to look at it.. He said “ to give him ANOTHER couple days. More excuses.. At this point it’s getting kind of weird/frustrating. All the while we tried calling to get an update and there is never an answer ?? .. So, we came back again..Yet again. 4 times at this point ?????.. And he yet again made another excuse as to why it wasn’t fixed yet! (?? ?????). Going in there is sketchy and intimidating now too I might point out. There are people passed out in the lobby, grungy drug addicts coming in and out to ask if he “wants any candy” , and for some reason they all want to use the bathroom. It’s super weird. They also smoke weed in the back area and drink lol. We have heard them talking openly about it on every occasion that we came back to pick my kids phone up. One guy even popped his head out from the cloud of smoke in the back to ASK the owner if he wants anything at the liquor store cuz they are making another run ?? like wtf.. It was like something out of a movie. So unreal. Anyway, after the 5th trip in he said “Yeah I CAN’T fix it, I put this new screen on it tho, but if you don’t wanna pay for the screen (WHICH WASN’T EVEN THE PROBLEM it was the SIM card holder!! Literally no reason to take the SCREEN off and REPLACE(?!?!) it!!! ??)then you will have to give me ANOTHER FEW DAYS to put the old one back on and I won’t charge you anything for attempting to repair it” … I was like … Are you kidding?! ????….. You couldn’t have called the number we gave you to call and let us know what the deal was?! We came in 5 times. 2 weeks later ??