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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Good morning I am simply trying to obtain an original receipt from this company. I have telephoned the number on the website at least three times. I have sent three emails to the contact information as listed on their website. Nobody from this company has returned my phone call or emails. Little to say, I am shocked by the customer service or lack thereof. How can I obtain a paper copy of a receipt? (:note: I have a photo attached to this email of the receipt with ALL the transaction details which can make obtaining a copy relatively easily). *******Business response
02/11/2022
Here’s the sequence of event.
Sept 29, 2022, 7PM
- Mr. ******* A. ***** emailed asking for a copy of a receipt and stating he’s won a shopping spree.
Sept 30, 2022, 8:30AM
- Our Social Media Coordinator replied the next day, explaining we’ve chosen and contacted the winner. Also, stated it’s very common to get spam calls/emails.
- After this email, we have not heard back from Mr. Young.
Oct 11, 2022, 6:50AM
- We received a new email from Mr. Young, Titled Third Request but nothing prior to this email. His email doesn’t have the original email sent (email thread).
- At 8:06AM same day, Oct 11, our customer service replied, after a few emails back and forth, by 10:30AM same day Oct 11, 2022 – the issue was resolved, we provided him with a copy of his receipt.
I’m attaching snippet from out OTRS (Customer Service Ticketing Platform) to show dates and times of the conversation between parties.
Hope this clarifies the incident. Let me know if you need anything else.
Thanks,
*********** ******* *****
eCommerce Manager
Sherlock Clothing Ltd.
Pseudio | Envy | Grace | Samuel & Co.
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