Business ProfileforFrosted Gold Jewellery
Additional business information
This inquiry was prompted by a submitted complaint as well as several telephones inquires from consumers regarding the business’ failure to deliver purchased items and subsequent inconsistent policies regarding store credits, refunds, and replacement of missing or undelivered items.
Having received no response, BBB sent a second letter to the business on Jan 28th, 2021. This letter was also unanswered. Neither letter was returned as undeliverable.
BBB encourages consumers to use caution when ordering items which are to be delivered via postal mail.
Research businesses on BBB.org
Check with your credit card company regarding purchase protection policies.
Inform yourself of Consumers’ Rights and Protection provided by your province. https://beta.novascotia.ca/consumer-rights
Keep your invoice and a record of your attempts to communicate with the business regarding the missing shipment.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5687 West St, Halifax, NS B3K 1H6
- BBB File Opened:
- 6/1/2021
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
14/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
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